Technology Support Specialist - Pasadena, CA

SWCA Environmental Consultants•Pasadena, CA

11h•$30 - $40•Onsite

About The Position

The Temporary Technology Support Specialist is part of a team responsible for helping our 1,800+ employee owners be productive and thrive with our Technology tools, ranging from laptops to Zoom Rooms, Office 365 to Wi-Fi. This includes intake, triage, troubleshooting, resolving, and documenting of reported issues, and leveraging appropriate Technology resources as needed. The Technology Support Specialist will primarily focus on issues escalated from triage but occasionally will need to take initial telephone, email, support portal tickets for service and incidents. Desirable characteristics will include being naturally and innately curious, as well as a lifelong learner. This is a temporary role based in our Pasadena, CA office. Application deadline: Our team will begin reviewing applications immediately, and interviews will be scheduled with qualified candidates on a rolling basis. The application process will remain open until we have received a robust pool of qualified candidates. Once we have identified suitable individuals, we may close the application process without prior notice. We appreciate the time and effort invested by all applicants.

Requirements

Associate’s Degree (A.A) or equivalent from two-year college or technical school, and 4+ years’ related experience and/or training; or equivalent combination of education and experience.
Demonstrated experience working in a customer-facing role required.

Nice To Haves

Certifications including A+, Network+, MSCE or similar strongly preferred.

Responsibilities

Takes responsibility for solving internal employee technology service tickets.
Records issues accurately and timely in the ticketing system.
Escalates severe and/or complex issues to appropriate Technology team members when needed.
Follows up on incidents and requests to verify resolution and satisfaction.
Troubleshoots incidents and problems for root cause and remediation, resolving those issues directly without escalation as often as possible.
Uses internal knowledge-base and other external resources to troubleshoot efficiently and effectively.
Assists with network and server administration under the direction of the Infrastructure team.
Assists management in identifying, analyzing, and reporting on trends and in suggesting solutions to avoid or mitigate them.
Add/Edit/Remove users in Active Directory and other systems as needed.
Establishes relationships with sub-regional SWCA business leaders to be a point of contact for questions, receive ideas, and help identify Technology solutions.
Conducts quarterly training sessions with local and sub-regional staff on use of Technology tools and systems to improve productivity.
Other duties as assigned.