Technology Support - Specialist I

The Breakers Palm Beach Inc•Palm Beach, FL

34d

About The Position

The TS Support Specialist I is an entry level technical position responsible for resolving problems and fulfilling service requests following standard procedures This role involves receiving managing and prioritizing service requests via phones and emails troubleshooting basic technical issues configuring imaging and deploying hardware phone system troubleshooting completing daily operational tasks and effectively communicating with users and the TS team

Requirements

High school diploma or equivalent required; technical certification is a plus
Proven ability to troubleshoot basic technical issues
Familiarity with hardware configuration and deployment
Strong communication skills and a customer oriented approach
Ability to work well independently and as part of a team
Basic knowledge of phone system troubleshooting
Experience with gathering and analyzing information to resolve technical problems

Responsibilities

Receive manage and prioritize service requests via phones and emails
Troubleshoot basic technical issues promptly and efficiently
Configure image and deploy hardware according to departmental standards
Perform basic phone system troubleshooting including wiring and user setup
Complete daily operational tasks such as credit card processing and end of day reports
Gather and analyze information to resolve technical issues
Communicate effectively with users and the TS team to provide technical support and solutions

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