Technology Support Specialist I

Jobs for Humanity • Charlotte, NC

8d • Onsite

About The Position

We’re seeking an On-Site Technical Support Technician to help keep daily IT operations running smoothly and ensure employees can rely on their technology. In this role, you’ll support a variety of audio-visual tools, troubleshoot devices, assist with events, and provide excellent customer service across your assigned location. You’ll also contribute to creating a seamless and reliable tech environment for all users.

Requirements

• Experience supporting Microsoft Windows, macOS, and Microsoft applications such as Outlook, Teams, OneDrive, and Office 365.
• Ability to troubleshoot AV systems including Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, and related equipment.
• Strong customer service and communication skills with the ability to multitask in a fast-paced environment.
• Ability to stay organized while supporting multiple users, issues, and locations.
• Experience providing on-site technical support or working with enterprise-level hardware and software tools.

Nice To Haves

• May support additional technologies such as Condeco, Barco ClickShare, Polycom, Cisco, and digital display equipment.
• Potential for occasional travel to other locations or client sites when required.
• Some after-hours support may be needed based on business needs.
• Opportunity to grow technical skills and support large-scale enterprise operations.

Responsibilities

• Support daily troubleshooting for PCs, Macs, applications, audio-visual tools, and network connectivity issues.
• Manage ServiceNow tickets by prioritizing requests, meeting SLAs, and ensuring timely resolution.
• Handle asset management activities including shipping, receiving, tracking, and lifecycle management of hardware.
• Provide event and meeting support, including AV setup, on-site assistance, and occasional off-site coverage.
• Offer VIP/white-glove support and remote-hands assistance for network operations teams when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees