Technology Support Group (TSG) Technician
About The Position
The job at UPS is a technical support position responsible for maintaining and troubleshooting network infrastructure, desktop systems, and related hardware and software. The role involves installing, configuring, and resolving issues with desktop systems, servers, workstations, and network components. It also encompasses tasks such as managing passwords, ensuring data integrity and file system security, and providing technical assistance to computer users either in person, over the phone, or remotely. The position emphasizes effective communication with customers to identify and address software or hardware -related problems, and it may involve site visits for on -site troubleshooting and hardware/software installations or upgrades. Ideal candidates should possess technical knowledge of Microsoft Operating Systems, familiarity with various software and networking tools, and preferred technical certifications such as A+, Network, or MCP. This is a full -time position with opportunities for growth within UPS, a Fortune Global 500 organization, known for its innovative culture and talented teams. UPS is an equal opportunity employer committed to a discrimination -free workplace.
Requirements
- Technical knowledge of Microsoft Operating Systems
- Familiarity with various software and networking tools
Nice To Haves
- A+ certification
- Network certification
- MCP certification
Responsibilities
- Maintaining and troubleshooting network infrastructure
- Maintaining and troubleshooting desktop systems
- Maintaining and troubleshooting related hardware and software
- Installing desktop systems
- Configuring desktop systems
- Resolving issues with desktop systems
- Installing servers
- Configuring servers
- Resolving issues with servers
- Installing workstations
- Configuring workstations
- Resolving issues with workstations
- Installing network components
- Configuring network components
- Resolving issues with network components
- Managing passwords
- Ensuring data integrity
- Ensuring file system security
- Providing technical assistance to computer users in person
- Providing technical assistance to computer users over the phone
- Providing technical assistance to computer users remotely
- Communicating with customers to identify and address software or hardware-related problems
- Site visits for on-site troubleshooting
- Hardware installations
- Software installations
- Hardware upgrades
- Software upgrades
Benefits
- Opportunities for growth within UPS
- Equal opportunity employer
- Discrimination-free workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
