Technology Support Engineer

LIV Golf•New York, NY

7d•Hybrid

About The Position

We are seeking a highly skilled Technology Engineer with extensive experience in macOS device management, Microsoft 365 administration, and Windows system support. This role will be critical in deploying, managing, and troubleshooting our enterprise Mac environments, while also overseeing Microsoft 365 cloud applications and supporting Windows-based systems. The ideal candidate will be comfortable supporting a hybrid workplace, with additional responsibilities spanning identity management, SaaS Ops, and digital workplace technologies.

Requirements

Bachelor’s degree and 7+ years of experience in enterprise macOS administration and support.
Expertise in JAMF Pro, Intune, or other leading MDM solutions.
Solid experience with Microsoft 365 cloud administration and tools.
Proficiency in Windows desktop support and hybrid Mac/Windows environments.
Working knowledge of Entra ID, SSO, and SaaS identity/access practices.
Experience administering Slack, Zoom, and modern collaboration platforms.
Understanding of IT security best practices and Zero Trust principles.
Familiarity with SaaS Ops tools and service delivery frameworks (e.g., ITIL).
Strong problem-solving, documentation, and stakeholder engagement skills.
Expertise in configuring and managing network devices and architecture.

Nice To Haves

Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP).
Microsoft Certified: Modern Desktop Administrator Associate (MD-100/MD-101).
Experience with SaaS Ops tooling (Okta, BetterCloud, Torii, or similar).
Exposure to cloud storage/backup systems

Responsibilities

Manage enterprise-wide macOS deployments using modern MDM tools.
Develop and enforce policies for Mac security, patching, and compliance.
Deliver advanced troubleshooting, scripting, and automation (e.g. JAMF Pro etc.).
Administer Microsoft 365 suite (Exchange, SharePoint, Teams, OneDrive, Intune).
Ensure seamless integration between macOS and M365 environments.
Support Windows desktops, laptops, and virtual environments.
Assist with AD, Azure AD, and Single Sign-On (SSO) configurations.
Maintain and troubleshoot cloud-based and SaaS applications across the organization.
Monitor system performance, patching, and endpoint security.
Partner with Information Security and Service Delivery on risk management and support escalations.
Operate user lifecycle (joiner/mover/leaver) processes using Entra ID and SSO tools.
Manage SaaS access, MFA policies, and license hygiene (Okta, Google Workspace, M365, Zoom, Slack).
Support automation of provisioning and deprovisioning processes.
Administer Slack, Zoom, Teams, and other enterprise collaboration platforms.
Support AV, digital signage, meeting room setups, and hybrid workplace technology.
Drive improvements to device standards and end-user experience in partnership with Service Delivery.
Strive to continually improve support processes while working with internal and external resources and stakeholders.
Troubleshoot any connectivity issues and work with vendors to resolve.
Analyze network performance and test network functionality for continued tuning and optimization.
Establish network security best practices and manage firewalls