Investor Technology Support Engineer

Capstone Investment Advisors•New York, NY

1d•$150,000 - $180,000

About The Position

We see the world differently at Capstone Investment Advisors. You will, too. Capstone Investment Advisors, LLC (“Capstone”) is a global asset manager, dedicated to exploring alpha opportunities in derivatives and complementary strategies that persist across market cycles. With approximately $11.8 billion of AUM (as of November 1, 2025) and 326 employees, Capstone is headquartered in New York with offices in London, Amsterdam, Stamford, Los Angeles, Boston, Tokyo, Milan, Texas, and Maryland. Since 2004, through strategic insight, market-leading expertise, and advanced technology, we have sought to anticipate and harness the complexities of world markets, creating unique opportunities for our clients, team, and industry. With our sophisticated, global client base, we recognize that our success is deeply connected to real people. For that reason, we take a human approach to everything we do, focusing largely on collaborative performance. Our workflow and process are built around the belief that by sharing ideas, we achieve greater outcomes. This gives you greater access to resources, direct exposure to senior leadership, and new opportunities to experiment and innovate. The Team: This role is critical in ensuring seamless client-facing technology operations and providing robust support for our trading and enterprise platforms. You will act as the primary support resource for the investor-facing platform, provide trade support during New York hours, and serve as the New York-based technology liaison for our Enterprise technology team.

Requirements

Experience working in a fast-paced environment with an ability to work under pressure and deal with stressful situations
Strong interpersonal skills and ability to work with various stakeholders across various teams
Technical skill set required exposure to trading systems [EMSX, Flextrade or similar EMS systems]
Knowledge of FIX, Linux and SQL Server is essential
Experience with Jira, GIT, ServiceNow
Must be flexible with work hours and/or expected to respond to and troubleshoot issues

Nice To Haves

Python
Understanding of Equities and Options preferred

Responsibilities

Serve as the headline support person for investors using the investor facing version of Capstone's technology platform
Troubleshoot and resolve client issues promptly, ensuring a world-class user experience.
Collaborate with internal teams to escalate and resolve complex technical problems.
Provide real-time support for trade-related issues during New York hours.
Liaise with brokers, vendors, and internal trading desks to resolve order flow and execution issues.
Act as the New York-based point of contact for enterprise technology teams.
Coordinate with London-based developers to ensure timely resolution of critical issues.
Monitor and maintain core trading and risk platforms, ensuring system performance and reliability.