Technology Support Analyst

University of North Carolina Greensboro • Fort Collins, CO

147d • $74,985

About The Position

The Technology Support Analyst position at UNC Greensboro involves conducting analytical work to provide consultation, support, and training to end-users of technology-based systems. The role requires a broad understanding of various technologies to effectively support clients, including technical support for hardware, applications, operating systems, and networking. Strong communication skills are essential for interacting with a diverse range of users. The position may involve oversight of programs or projects and requires routine and non-routine support for a wide range of technologies.

Requirements

• Bachelor's degree in computer science, information technology, business administration, or a related discipline.
• Five or more years of experience in a process improvement, technical support or IT systems administration role.
• Strong communication skills and the ability to facilitate communication across various disciplines.
• Experience with financial systems and data management.

Nice To Haves

• Experience with financial systems such as DebtBook, QuickBooks, IntelleCheck, NCFS, NCID, and Core Banking, Chrome River, and Jaggaer Invoicing.
• Proficiency with Microsoft Office applications and M365.
• Familiarity with ServiceNow or other IT ticketing systems.

Responsibilities

• Serve as software administrator for departmentally supported applications (Chrome River, etc.).
• Act as front line support resource for these applications and serve as primary contact with software vendors.
• Coordinate change management and communication needs with central IT during system outages.
• Coordinate testing and validation activities for enterprise application maintenance with departmental staff.
• Act as the department technology coordinator between the Controller's Office and IT.
• Assist in logging, tracking, and monitoring support tickets and service requests.
• Develop and deliver area-specific training for staff on technologies supporting day-to-day operations.
• Provide area-specific technology training when onboarding new team members.
• Maintain, track, and report on all hardware and software assets assigned to the department.
• Coordinate endpoint department computing devices refresh and repairs through CHiP program.
• Arrange for the proper disposal of outdated hardware.
• Support recurring departmental processes and ensure compliance with internal controls and policies.
• Collaborate with business analysts to establish prioritized technology needs.
• Identify opportunities and implement changes to improve departmental processes and workflows.
• Assist in creating and maintaining standard operating procedures and business process documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree