Technology Support Analyst

University of North Carolina Greensboro-posted 3 months ago
Full-time • Mid Level
Fort Collins, CO
Educational Services
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The Technology Support Analyst position at UNC Greensboro involves conducting analytical work to provide consultation, support, and training to end-users of technology-based systems. The role requires a broad understanding of various technologies to effectively support clients, including technical support for hardware, applications, operating systems, and networking. Strong communication skills are essential for interacting with a diverse range of users. The position may involve oversight of programs or projects and requires routine and non-routine support for a wide range of technologies.

  • Serve as software administrator for departmentally supported applications (Chrome River, etc.).
  • Act as front line support resource for these applications and serve as primary contact with software vendors.
  • Coordinate change management and communication needs with central IT during system outages.
  • Coordinate testing and validation activities for enterprise application maintenance with departmental staff.
  • Act as the department technology coordinator between the Controller's Office and IT.
  • Assist in logging, tracking, and monitoring support tickets and service requests.
  • Develop and deliver area-specific training for staff on technologies supporting day-to-day operations.
  • Provide area-specific technology training when onboarding new team members.
  • Maintain, track, and report on all hardware and software assets assigned to the department.
  • Coordinate endpoint department computing devices refresh and repairs through CHiP program.
  • Arrange for the proper disposal of outdated hardware.
  • Support recurring departmental processes and ensure compliance with internal controls and policies.
  • Collaborate with business analysts to establish prioritized technology needs.
  • Identify opportunities and implement changes to improve departmental processes and workflows.
  • Assist in creating and maintaining standard operating procedures and business process documentation.
  • Bachelor's degree in computer science, information technology, business administration, or a related discipline.
  • Five or more years of experience in a process improvement, technical support or IT systems administration role.
  • Strong communication skills and the ability to facilitate communication across various disciplines.
  • Experience with financial systems and data management.
  • Experience with financial systems such as DebtBook, QuickBooks, IntelleCheck, NCFS, NCID, and Core Banking, Chrome River, and Jaggaer Invoicing.
  • Proficiency with Microsoft Office applications and M365.
  • Familiarity with ServiceNow or other IT ticketing systems.
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