Technology Specialist

Gregory Poole • Raleigh, NC

2d

About The Position

The Technology Specialist supports and maintains existing data platforms, as well as develops and deploys new reports, dashboards, apps, and visual representations to meet the data reporting needs of all operational and sales departments, as well as drive critical business decisions relative to the Lift Systems Division.

Requirements

• Associate’s degree; Bachelor's degree preferred.
• 4+ Years of experience in instructional development and training.
• Extensive mechanical background and human relations skills may substitute for the associate degree.
• Prolonged periods of sitting and working on a computer.
• Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Ability to occasionally stand, walk, bend, or reach while supporting office or operational technology needs.
• Ability to lift and move equipment up to 25 pounds on an occasional basis (e.g., laptops, monitors, or peripheral devices).
• Ability to travel occasionally between locations or operational sites as needed.
• Proficiency with Microsoft Suite – specifically advanced skills with Excel required.
• Ability to communicate effectively verbally and in writing.

Nice To Haves

• Bachelor's degree preferred.
• Extensive mechanical background and human relations skills may substitute for the associate degree.

Responsibilities

• Validate data tables and examine reports to identify and resolve inaccuracies
• Extract and analyze data to identify correlations, patterns, and trends in business performance
• Communicate analysis results to managers through written and verbal reporting
• Use data analysis to recommend operational improvements that increase efficiency and accuracy
• Use data modeling to predict outcomes of potential business decisions
• Provide cost analysis reporting for external customers as requested
• Oversee, troubleshoot, and maintain operational systems including Work In Process reports, SMART Technician, SMART Office, OTIS platform, and Power Apps
• Maintain operational and sales reporting tools used across the division
• Serve as primary contact for report development within N365 in partnership with the ERP team
• Collaborate with IT to implement technical best practices and improve system functionality
• Install and support technician laptop applications and provide remote troubleshooting for field technicians
• Serve as primary internal resource for troubleshooting technology platforms, reports, and operational systems
• Support departments across the division through data analysis and operational reporting
• Partner with Training leadership to maintain and improve the Technician Career Guide
• Support Work In Process and Warranty leadership with reporting to improve service call and warranty claim closure
• Support Fleet Services leadership with reporting for contracts, maintenance programs, and fleet performance
• Support Product Support leadership with customer service reporting needs
• Support Sales Operations with sales performance reporting and analysis
• Analyze operational challenges and develop practical solutions utilizing company products and services
• Provide training across the division on technology platforms, software applications, reporting tools, and operational workflows
• Maintain professional knowledge through ongoing training and development on emerging technologies
• Develop clear processes and documentation to support operational consistency and system adoption
• Promote collaboration and continuous improvement through strong communication and problem solving

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree