Technology Specialist, Robotics

Tennant•Anaheim, CA

38d•$54,000 - $81,100

About The Position

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. The Technology Specialist, Robotics is a crucial, dedicated field asset within the TNC Robotics Deployment function. This role is the primary Subject Matter Expert (SME) responsible for executing all technical field activities associated with the robot lifecycle, from pre-sale demonstrations through post-deployment hyper-care and customer training. The Robot Technology Specialist maximizes customer adoption and autonomous usage by executing standardized, rigorous demo, pilot & deployment processes.

Requirements

Education: Bachelor's degree in Business, Business Administration, or a related technical field is required.
Experience: Technical and field experience in robotics, automation, or industrial equipment, with practical skills in product demonstration, installation, and user training.
Technical Acumen: Strong technical knowledge and practical skills for complex demo/deploy activities.
Results Orientation: Proven ability to consistently achieve commitments, driving tasks (like deployment and usage goals) to successful completion.
Customer Focus: Ability to build strong customer relationships and deliver customer-centric solutions throughout the technical phases of the customer journey.

Responsibilities

Demonstration and Technical Sales Support: Act as the dedicated Field Asset/Robotics Expert to support all pre-sale activities, including demos, pilots, and events demonstrations. Execute Demo Qualification and Site Assessment activities to accelerate the sales cycle and improve the demo success rate.
Deployment and Installation: Oversee and execute the installation and configuration of robotics products at customer sites. This includes programming and executing the initial first route mapping, ensuring rigorous and efficient deployment based on current capabilities.
Customer Training and Onboarding: Provide comprehensive operational training and support to end-users on the operation and maintenance of robotic systems. Ensure customers are effectively and efficiently onboarded and fully utilize robotics solutions.
TNC Sales & Service Teams Training and Onboarding: Provide comprehensive operational training and support to internal teams on the operation and maintenance of robotic systems. Ensure teams are effectively and efficiently onboarded and knowledgeable about robotics solutions.
Usage Optimization and Customer Engagement: When triggered by Biz Dev or sales teams, reach out to specific users and customers to help create and sustain usage of the units. In collaboration with the Customer Success Team, monitor utilization trends and execute strategies to maximize robotics fleet autonomous usage trends.
First-Line Technical Support (Hyper-Care): Act as the first line of defense for issue resolution with the robot immediately following deployment (hyper-care period). Troubleshoot and resolve deployment-related issues, ensuring minimal disruption to customer operations.
Cleaning and Product Expertise: Dominate the robot portfolio and the technology. Possess sufficient knowledge about cleaning and chemicals, pads, brushes, etc., to suggest and guide customers for optimal use of the robot. Maintain a good understanding of regular TNC cleaning units to compare and complement the robotic offering.
Collaboration: Collaborate with local Commercial and Industrial Account Managers, Strategic Account Managers, Biz Dev, and the Customer Success team to ensure seamless customer engagement and deployment handoffs.

Benefits

A comprehensive benefits package including health insurance, 401(k), profit sharing, disability, life insurance, paid time off, and voluntary benefits!

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