Technology Solutions Specialist

Grow Early Learning Corp • Raleigh, NC

7d • Onsite

About The Position

We are seeking an in-office, versatile Technology Solutions Specialist to join our team in our Raleigh, NC Corporate Office. In and out of state travel is required.

About the Role: This role is ideal for an IT generalist with strong troubleshooting skills, a passion for customer service and managing the Service Desk queues with a focus on documentation with troubleshooting steps and timely resolution times

Requirements

• Ability to communicate, receive, and transfer written, oral, and electronic information effectively
• Respond to incoming calls, emails, and support requests
• Troubleshoot hardware, software (installs, upgrades, and functionality), networks, printers, and mobile devices
• Strong customer service, technical, documentation and troubleshooting skills
• Ability to analyze, organize, file and distribute information
• Experience with Windows 10, MS Office 365 troubleshooting
• Ability to work under stressful conditions with multiple deadlines
• Ability to apply IT to solve business problems
• Experience working in a primarily Windows enterprise
• Capable of managing multiple tasks with minimal supervision
• Strong skills in Windows 11, Microsoft 365 Admin, and enterprise IT environments
• Excellent communication, documentation, and multitasking abilities are essential, along with a willingness to travel in and/or out of state

Nice To Haves

• Bachelor’s degree in Information Technology, Business Adminstration or a related field and 1 year of experience working in a technical support role.

Responsibilities

• Maintaining and deploying technology inventory
• Supporting Microsoft Teams Phone System and Office 365 tools
• Resolving service desk requests
• Developing user guides and training documentation while delivering proactive support initiatives

Benefits

• Individualized professional development plans and opportunities for growth
• Medical, Dental & Vision insurance
• Life and Disability insurance
• 403(b)-retirement savings account
• Flexible Spending Plans
• 16 Paid Holidays
• Sick & Leave Time
• Consideration for Public Service Loan Forgiveness Programs
• Employee Assistant Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree