Technology Services Supervisor

Regions Bank • Atlanta, GA

4d • Onsite

About The Position

At Regions, the Technology Services Supervisor oversees the day-to-day operations of a Technology Services team for help desk services, desktop services or telecommunication services.

Requirements

• Bachelor's degree in Computer Science or a related field and six (6) years of related experience
• Or High School Diploma or GED and ten (10) years of related experience
• For those positions on the desktop service team: CompTIA A+ Certification
• For those positions on the help desk service team: CompTIA Security+ Certification

Nice To Haves

• One (1) year of leadership or supervisory experience
• Other relevant certifications (i.e. Certified Help Desk Professional (CHDP), HP, Lexmark, Cisco, etc.)
• Ability to enhance the technical expertise of team via coaching and development
• Ability to learn additional systems as needed
• Ability to manage and lead a team
• Excellent analytical skills, detail oriented, and customer service skills
• Excellent customer service skills
• Excellent interpersonal skills and ability to interact with all levels of management and associates
• Excellent organizational and time management skills
• Familiar with a variety of the technology concepts, practices, and procedures
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal and written communication skills
• Strong work ethic and self-motivation

Responsibilities

• Leads a team of associates providing support in one or more areas within technology services
• Plans, directs, supervises, and evaluates workflow to meet operational requirements
• Ensures the team operates in compliance with departmental processes, policies, and procedures
• Coordinates referrals between various technology departments to facilitate quick resolutions for requests
• Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
• Monitors issues and keeps senior leadership updated
• Leads the deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager