Technology Services Office Assistant 26/27

Covenant College Students•Lookout Mountain, GA

8h•Onsite

About The Position

THIS POSITION IS FOR UPPERCLASSMEN ONLY. FRESHMEN ARE NOT ELIGIBLE TO APPLY FOR DEPARTMENT POSITIONS. Expected hours of work per week : 8-12 Work Location & Hours : Mills Hall 110 or 111/ 8am - 4:30pm Monday - Friday Some hours may be offered on Saturday if assisting with special projects. Work is to be done in Mills 110 or 111 unless otherwise directed. Qualifications for Position: Proficiency with Windows environments including Microsoft Word, Excel, and Access. Basic knowledge of Google's Workspace for Education (Mail, Calendar, Contacts, Drive, Sheets, Docs, and Slides) Very strong problem-solving/troubleshooting skills are a must Ability to work independently, without close supervision Able to sit for long periods of time High motivation to provide excellence in customer support Advanced knowledge of Microsoft Word and Excel preferred. Expected Duties and Responsibilities: Complete departmental clerical duties (i.e. typing, filing, mail, etc.). Assist with ordering, receiving and inventory management of computers and related technical parts and supplies. Assist with reports related to support tickets needing escalation, support request closures and satisfaction surveys. Assist with reports related to the application of computer upgrades/patches. Proofread existing end-user documentation and departmental reports. Fulfill such other duties as assigned by the Chief Information Officer. Resume skills development (NACE Competencies required by employers) to be developed Career & Self-Development including assuming duties or positions that will help one progress professionally in a technical support field Communication in the form of carefully listening to instructions and asking questions when needed for clarification Critical Thinking in the form of multi-tasking well in a fast-paced environment. Global Literacy displayed by working with students, faculty, and staff that have various points of view that may differ from your own Leadership through serving as a role model to others by approaching tasks with confidence and a positive attitude Professionalism by showing attention to detail, resulting in few if any errors in the work completed. This includes being on time for your scheduled shifts and use of the timeclocks. Teamwork including being accountable for individual and team responsibilities and deliverables Technology by quickly adapting to new or unfamiliar technologies and asking questions when you are unclear on an application Work Habits (with the alignment of Core Values) The College asks from its staff members the following fundamental work habits: Do good work. (Service, Diligence, Faithfulness) Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative) Be punctual. (Service, Diligence, Integrity, Faithfulness) Dress professionally and appropriately for your job. (Humility) Make suggestions when appropriate. (Resourcefulness, Enterprising, and Creative) Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity, Faithfulness) Attend chapel services at least once per week, on average. (Integrity, Faithfulness) Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. Physical Demands Sitting: Remaining in the seated position Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs. Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

Requirements

Proficiency with Windows environments including Microsoft Word, Excel, and Access.
Basic knowledge of Google's Workspace for Education (Mail, Calendar, Contacts, Drive, Sheets, Docs, and Slides)
Very strong problem-solving/troubleshooting skills are a must
Ability to work independently, without close supervision
Able to sit for long periods of time
High motivation to provide excellence in customer support

Nice To Haves

Advanced knowledge of Microsoft Word and Excel preferred.

Responsibilities

Complete departmental clerical duties (i.e. typing, filing, mail, etc.).
Assist with ordering, receiving and inventory management of computers and related technical parts and supplies.
Assist with reports related to support tickets needing escalation, support request closures and satisfaction surveys.
Assist with reports related to the application of computer upgrades/patches.
Proofread existing end-user documentation and departmental reports.
Fulfill such other duties as assigned by the Chief Information Officer.
Resume skills development (NACE Competencies required by employers) to be developed Career & Self-Development including assuming duties or positions that will help one progress professionally in a technical support field
Communication in the form of carefully listening to instructions and asking questions when needed for clarification
Critical Thinking in the form of multi-tasking well in a fast-paced environment.
Global Literacy displayed by working with students, faculty, and staff that have various points of view that may differ from your own
Leadership through serving as a role model to others by approaching tasks with confidence and a positive attitude
Professionalism by showing attention to detail, resulting in few if any errors in the work completed. This includes being on time for your scheduled shifts and use of the timeclocks.
Teamwork including being accountable for individual and team responsibilities and deliverables
Technology by quickly adapting to new or unfamiliar technologies and asking questions when you are unclear on an application