Technology Risk and Resilience Specialist (1054) - Department of Technology

City & County of San Francisco (CA)•San Francisco, CA

55d•Hybrid

About The Position

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees-supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence: The Technology Risk and Resilience Specialist is responsible for developing, implementing, and maintaining risk management and resilience strategies to safeguard the organization's technology infrastructure. The specialist will work closely with various stakeholders to identify potential risks, develop contingency plans, and ensure that the organization is prepared to respond to and recover from disruptive events.

Requirements

Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Experience: Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Nice To Haves

2-3 years of experience in IT System Infrastructure, Disaster Recovery, Business Continuity, and Risk Management.
In-depth knowledge of Disaster Recovery (DR) and Business Continuity (BC) planning techniques, technologies, and best practices.
Proven experience in executing technology recovery testing for enterprise applications and systems across data centers and cloud platforms.
Demonstrated proficiency in BC/DR program execution, managing process change projects, and overseeing the full DR program lifecycle.
Strong understanding of quantitative risk management, including Factor Analysis of Information Risk (FAIR), and experience in applying these frameworks to resilience initiatives.
Ability to effectively collaborate with technical, non-technical, and management stakeholders.
Familiarity with Governance, Risk, and Compliance (GRC) platforms (e.g., ServiceNow [SNOW], LogicGate, OneTrust).
Relevant security certifications (e.g., Security+, CISA, CISM, CRISC) preferred.
Preferred skills in SharePoint and reporting services.
Awareness of privacy concepts and regulations related to risk and resilience.

Responsibilities

Partner with various City departments to architect, design, and rigorously test resilience solutions for all critical City systems, ensuring alignment with the citywide technology resilience program.
Conduct in-depth Technology Risk Assessments and Business Impact Analyses (BIA) to pinpoint vulnerabilities in IT infrastructure, assessing their potential impact on City operations and critical services.
Work closely with technical engineering teams to comprehend evolving system architectures, embedding resilience considerations into the design, development, and testing phases of IT projects.
Design, plan, and lead comprehensive resilience testing and disaster recovery exercises, collaborating with recovery teams to validate the robustness of critical systems and applications.
Execute thorough cybersecurity risk assessments to ensure compliance with City cybersecurity mandates, identifying and mitigating potential threats to the IT environment.
Perform detailed Vendor Risk Assessments, analyzing the security posture of third-party vendors and implementing risk mitigation strategies where necessary.
Develop, analyze, and disseminate routine reports aligned with Governance, Risk, and Compliance (GRC) metrics, providing actionable insights into the organization's risk management activities.
Coordinate with technology and business units to assess, implement, and continuously monitor IT-related security risks, ensuring a proactive approach to threat mitigation.
Conduct technical research to support threat assessments, staying ahead of emerging risks and adapting risk mitigation strategies accordingly.
Regularly review and update IT policies, procedures, and processes to ensure alignment with industry standards, regulatory requirements, and best practices.
Maintain an up-to-date understanding of industry changes related to security, integrating cutting-edge developments into the organization's risk and resilience strategies

Benefits

Competitive pay, benefits, and retirement options
Career growth opportunities through training, internal mobility, and subsidized education
Diverse work environment in a diverse city
The Department has a hybrid work schedule

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