Technology Risk Analyst

Raymond James•Denver, CO

23h•Hybrid

About The Position

Join our IT Disaster Recovery team and play a vital role in ensuring enterprise Service Continuity. This position supports mission-critical data center operations, including rack-and-stack work, structured cabling, hardware lifecycle management, and capacity reporting. You’ll troubleshoot complex technical issues, support sustainability across multiple data centers, and contribute to large, cross-functional projects that strengthen our disaster recovery posture. This role offers a blend of hands-on infrastructure work, problem-solving, and meaningful collaboration with internal teams and external vendors. If you enjoy fast-paced environments, technical challenges, and making a measurable impact on organizational resilience, this opportunity is for you. Job Description This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month. Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Requirements

Advanced Knowledge of: System functions and physical components.
Operating systems, resources and services.
European and US power
Data networks and protocols.
Networking, mainframes, standard operating systems and personal computer applications.
Network architecture, back-office systems and proprietary software.
Skill In: Smartsheets
Project management and tracking experience
Microsoft Office Applications
Technical writing and presenting technical documents
Participate in on call rotation on an occasional basis
Work occasional after hours support including weekends
Travel up to 25%
Bachelor’s: Computer and Information Science
Bachelor’s: Computer Systems Analysis
Bachelor’s: Information Technology
High School (HS) (Required)
General Experience - 3 to 6 years

Nice To Haves

Experience in Sunbird DCIM is Preferred

Responsibilities

Assist business units with creating Disaster Recovery Exercise plan documents
Planning for Disaster Recovery Exercises
Facilitate testing and exercises related to disaster recovery
Project planning and tracking for creating exercise plans and executing exercises
Document exercise results, create after-action report
Lead Technical reviews of after-action reports with business units and leaders
Troubleshoot and solve complex escalated problems with network connectivity involving local and wide area networks.
Provide solutions on complex problem resolutions to support team.
Communicate technical information to others.
Stay abreast of, and comply with, company and department policies and procedures.
Identify, research, and resolve system data integrity issues/anomalies and report them to appropriate software development area.
Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
Document product problems and their resolutions in a solutions database for future analyst reference.
Assign tasks to support analysts, track and report progress, monitor key success indicators and report adverse trends to management.
Prepare written and oral presentations on software, product enhancements, and assigned projects.
Stay abreast of technology developments, identify potential impacts to the existing technology environment, and disseminate information to appropriate entities.
Identify trends in problem reports, as well as research and provide our clients best practice recommendations.
Perform other duties and responsibilities as assigned.