Technology Process Analyst

Atlanta Braves MLB•Atlanta, GA

37d

About The Position

The Technology Process Analyst will work closely with the Head of Technology to design, implement, and run a Process Excellence Program for the Technology Services team in support of the Braves organization. This function will include process flow design, benchmarking, and continuous process improvement (CPI) using Lean and Agile methodologies. Change Management will be a key component requiring strong leadership and communication skills. Technology Services is a crucial enabler of The Braves' success by delivering reliable, high-performance Technology systems and infrastructure. Technology Services works closely with business partners to improve and transform technology-enabled capabilities and the value of the Technology investment portfolio through innovation, execution, and an outstanding user experience. Innovation, efficiency, and excellence are critical success factors.

Requirements

Technical undergraduate degree (ex. Industrial Engineering or Computer Science)
Exceptional Communication skills: verbal (presentation) and written (documentation)
Strong Leadership skills, grounded in self-confidence, self-motivation, and high standards of excellence
Strong Analytical and Process Management skillset with an ability to learn quickly and adapt as necessary
Program and Project Management skills and experience with tools
Team player who demonstrates flexibility and enthusiasm in attitude and approach
Some professional experience, either internships, co-ops, or full time
Proficient with Microsoft suite of applications

Nice To Haves

Experience with Tableau, Salesforce.com, Workday, SQL
Lean, Six Sigma, Agile, SAFE certification
Professional certifications: Cisco Networking, Microsoft, Cybersecurity
Programming (Python, R) and/or experience with automation tools

Responsibilities

Develop a Process Excellence Strategy and Roadmap that includes people, process, and tools necessary to create a culture of CPI and Operational Excellence
Create a repository of all technology department documents with change controls
Create roadmap and action plan for key processes, using prioritization methodology based on revenue, cost, and user experience impact
Expand upon Key Performance Indicators (KPI's) and benchmarks for key processes through collaboration with subject matter experts (SME's)
Create Continuous Process Improvement program using Lean and Agile methodologies to optimize the operating environment
Implement operating cadence including scorecards to track results and impact (financial, operational, and user experience)
Identify and implement automation and tools
Manage Change Management policies and procedures for the department

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