Technology Platform Project Manager

Arthur J. Gallagher•Charleston, WV

90d

About The Position

At Gallagher Benefit Services, you re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. How you'll make an impact As a Platform Project Manager on Gallagher s Digital Offerings team, you will play a pivotal role in Gallagher Guide's Total Rewards technology initiative, collaborating with business partners, technical teams, and clients to oversee solution implementations and support new product development. You will facilitate alignment between business goals and technology delivery, ensuring solutions that meet our client needs. Gallagher Guide s Total Rewards platform enables employees and members to maximize their compensation and rewards using integrated, user-centric technology to drive wellbeing across benefits, financial, and career programs. It creates a seamless environment where employees, members, and organizations can thrive. From healthcare plan decision support to financial wellbeing guidance, the scalable platform helps users understand and optimize their rewards and benefits packages, ensuring workforce satisfaction and overall wellbeing. These solutions empower employers to highlight rewards program value, streamline services, access meaningful data, and enhance employee and member engagement through personalized total rewards, benefits, engagement, and decision-support experiences. Working from the Business side, the Project Manager will lead cross-functional teams toward the successful execution of project deliveries and product initiatives, guiding the analyst team to configure platform capabilities such as authentication, content management (CMS), messaging, modelling, single sign-on (SSO), wellness, and data analytics. The role is designed for professionals ready to enhance their digital consulting career by gaining exposure to strategic projects, mentorship from senior leaders, to further develop the skills needed to advance within Gallagher s dynamic and growing Digital Offerings team.

Requirements

Deep experience in communicating complex technical concepts in relevant terms to audiences of varying technical aptitude
7+ years of experience managing or implementing software development projects, including distributed teams.
Exceptional communication, collaboration, and people skills.
Exposure to full-stack web development, including Angular, Azure, MS SQL, .NET Core, or experiencing managing teams that implement solution using these technologies.
Familiar with DevOps practices, including CI/CD pipelines, version control, and environment management.
Excellent problem-solving, analytical, and decision-making skills with a commitment to quality and customer service.
Ability to manage multiple priorities and deliver results in a challenging environment.
Proficient with web application security best practices and data transfer protocols.
Strong knowledge of data handling best practices and SQL script to debug issues with client data
Typically requires a University Degree and minimum 3 years of prior relevant experience, or equivalent experience.

Nice To Haves

Bachelor s degree in Computer Science, Information Technology, or a related field.
Strong organizational and time management skills for managing complex projects.
Experience with cloud platforms, microservices, and API lifecycle management.
Proven ability to lead offshore development teams and collaborate across global teams.
Experience mentoring and developing team members, fostering a culture of excellence and accountability.
Program/portfolio management
Project management
Communication and stakeholder mgmt
Change planning, implementation, and mgmt
Capacity management and prioritization
Vendor Management
Business/insurance acumen
SCRUM, Agile, or similar PM methodology

Responsibilities

Communicate complex technical concepts to project managers, clients, and non-technical audiences with clarity and precision.
Collaborate with architecture, development, and maintenance teams using technologies such as Angular, Azure, Microservices, MS SQL, .NET Core.
Partner with distributed technical, product, and client teams to deliver high-quality solutions that meet business and client needs.
Manage project and product prioritizations to ensure timely delivery of initiatives.
Ensure adherence to SDLC best practices, Agile methodologies, and platform health through performance optimization, monitoring, and release management.
Support Gallagher Guide s modernization initiative and contribute to the platform s strategic roadmap and application enhancements.
Build strong relationships with internal and external stakeholders, including business leaders, IT teams, and clients.
Oversee project planning, execution, and delivery, including progress monitoring, risk mitigation, issue resolution, production deployment, and system rollout.
Leverage data integration, API workflows, and SSO solutions to enhance platform capabilities.
Function as a liaison between business and technical teams to ensure alignment and clear communication.
Ensure compliance with security standards, data governance, and regulatory requirements.
Collaborate with enterprise architects and other leaders to align with corporate standards, product strategies, and long-term technology goals.
Stay informed on emerging technologies to support Gallagher innovation, such as cloud-native architectures, search, SSO (SAML 2.0, OAuth), and API development.
Triage issues and coordinate resources to resolve issues with client implementations.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program