Technology Partner Manager

Intercom•San Francisco, CA

29d•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Our Partnerships team is on a mission to make Intercom the most extensible and partner-friendly AI customer service platform in the world. We believe in creating integrations and partnerships that solve real customer problems, amplify our product strategy, and open up new growth channels which align to our core companies objectives. As a Technology Partner Manager, you'll play a crucial role in driving revenue through our existing partners and expanding our integration ecosystem-identifying and onboarding new partners, crafting GTM strategies, driving revenue through joint selling, and enabling both internal and external teams. You'll work cross-functionally with Sales, Solutions, Marketing, R&D, and Enablement to make our partner program an engine of growth for Intercom and our customers. What will I be doing? Your primary mandate is to drive top-of-funnel (TOFU) revenue, adoption, and retention by fusing technical product knowledge with commercial execution.

Requirements

3-4+ years in technology partnerships or 5+ years in SaaS sales/business development
Proven success in managing partner relationships and hitting revenue targets
Strong commercial instincts with a proven ability to co-sell and drive partner-sourced pipeline, paired with a hands-on, execution-focused mindset and a deep commitment to customer success.
Excellent relationship builder with exceptional written and verbal communication skills
Skilled presenter, able to translate partner integrations into compelling stories for GTM to relay to prospects and customers to support revenue generating efforts
Strong project manager-organized, detail-oriented, and comfortable juggling multiple GTM campaigns
Able to work independently and cross-functionally in a fast-paced, evolving environment
Familiarity with APIs, integration ecosystems, and SaaS business model
Experience working across global teams and time zones, especially supporting EMEA markets and willingness to travel (approx. once per quarter
General knowledge of APIs and how they enable interoperability between SaaS platforms.

Nice To Haves

Understanding of the AI, CX, or SaaS integration landscape (e.g., Shopify, Salesforce, HubSpot, Zendesk, Pylon, etc)

Responsibilities

Regional Strategy & Ownership: Own the regional partner strategy, including revenue targets, pipeline generation, and QBRs. You are the single owner of success within your regional remit.
Revenue Generation & Co-Selling: Drive measurable revenue through co-selling motions and building qualified pipeline alongside partners.
Integration Storytelling & Enablement: Translate foundational technical knowledge of APIs and integrations into powerful "Better Together" stories that resonate with our partner sales teams, our own Sales/Solutions teams, and customers to drive adoption and retention.
Cross-Functional Process Improvement: Collaborate closely across our global partner team and internal stakeholders to proactively identify and implement improvements to partner processes, reporting, and GTM execution.
Partner Lifecycle Management: Source, onboard, manage, and nurture relationships with strategic technology partners, setting joint revenue goals and managing QBRs.
Technical Vetting: Proactively identify new integration/partnership opportunities aligned with Intercom's AI strategy and work with Partner Solutions Engineers to technically scope the opportunity and champion internal/external partner needs through compelling business cases.
Reporting & Forecasting: Analyze and forecast on regional revenue opportunities and key performance indicators using Salesforce, Crossbeam, Gong etc.