Technology Ops Support I

Domino's•Ann Arbor, MI

About The Position

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, deliciously craveable food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team! Work with all areas of Domino’s Pizza WRC and the franchise community or their representatives to accurately clean and correct all menu and coupon related requests. This may include inventory, new products, menus, coupons, recipes, pricing, system settings, security, and any other related data information.

Requirements

Bachelor’s degree in computer science or comparable experience preferred.
Three or more years supporting a Windows technical environment, remote retail system support, technology deployment projects, and Quality reporting.
MS SQL Scripting, MS Office, and reporting skills.
Ability to be on-call and handle off-hours support calls.
Excellent customer service skills.
Excellent oral and written communication.

Responsibilities

Manage and deploy recommended offers to Domino’s corporate and franchise stores (50%)
Partner with Marketing and Analytics & Insights teams to align on proposed offer changes
Configure tailored offer portfolios for store deployment
Conduct thorough testing to ensure offer accuracy and quality standards
Ensure timely delivery of updates in accordance with established SLAs
Provide Menu Management configuration services for Domino’s franchisee stores (25%)
Ensure all franchisee requests are reviewed and scheduled
Communicate the scheduled updates with franchisee requestors to ensure all timelines are satisfied
Test all updates to ensure strict quality
Deliver all system controls upgrades in a timely fashion within customer requirements
Maintain and clear all requests daily from the Setup mailbox
Assist with Menu Management implementations requiring a large resource base
Identification and problem resolution for Menu Management data in the store community (15%)
Resolve franchisee issues to include food cost issues or menu changes.
Compile franchisee quality metrics for management review
Test corrective actions prior to deployment of menu or inventory changes
Pulse new product assistance (10%)
Assist with new product deployment when required
Test the proposed fixes and new products for functionality
Supplement Deployment group when upgrading major version of POS system
Assist with any special deployment activities when required