Technology Operations Specialist II

Bank of America • Charlotte, NC

1d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Supports Trading functions of Corporate Investment Management, GBAM. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing personal computer equipment and software under moderate supervision. Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Installs new hardware, software, and maintains existing hardware. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Uses and applies basic technical principles, concepts, and techniques. Sr Analyst - Trading Support role is to support and maintain in-house computer systems, desktops, access, Citrix servers, applications and peripherals. This includes installing, diagnosing, repairing, maintaining, upgrading hardware and equipment while ensuring optimal user experience and performance, remote support of user outside our site support. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Job also will have on call assistance for our clients in states outside onsite support technicians’ area.

Requirements

• 3+ years' of IT experience, ideally in a trading floor support capacity
• Hardware knowledge for laptops, desktop, servers, networking
• Experience with Window Win10
• Experience with MS Office, 2013, 2016, 2019, 365
• Experience with Windows server 2012, 2016, 2019
• Experience with SQL Client
• Experience with Perforce
• Experience with PowerShell

Nice To Haves

• Experience supporting trading floor or front‑office users in a fast‑paced environment
• Knowledge of market data applications such as Bloomberg or Refinitiv
• Hands‑on experience with Citrix administration (Citrix Virtual Apps/Desktops)
• Familiarity with automation/scripting using PowerShell or Python
• Skills: Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery
• Process Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Responsibilities

• Supports Trading functions of Corporate Investment Management, GBAM.
• Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing personal computer equipment and software under moderate supervision.
• Resolves more complex issues.
• Consults with end users to determine optimal configuration of equipment and applications.
• Installs new hardware, software, and maintains existing hardware.
• Sr Analyst - Trading Support role is to support and maintain in-house computer systems, desktops, access, Citrix servers, applications and peripherals.
• Installing, diagnosing, repairing, maintaining, upgrading hardware and equipment while ensuring optimal user experience and performance, remote support of user outside our site support.
• Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
• On call assistance for our clients in states outside onsite support technicians’ area.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees