Technology Operations Specialist - Airports

Breeze Airways™•Cottonwood Heights, UT

9h•Hybrid

About The Position

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.” Breeze is hiring- join us! The Technology Operations Specialist - Airports is a hybrid role that spans multiple areas of Aviation Technology. As an Airport Technology Specialist the role will oversee and coordinate all aspects of airport connectivity, hardware, and systems. The specialist will serve as the primary point of contact for any support or troubleshooting for Breeze stations to provide the Nicest guest experience. As a Technology Operations Specialist the role will assists the Technology Operations Manager in providing IT support to all Breeze Team Members.

Requirements

2+ years previous service desk and/or system administration experience
2+ years of experience in field IT work
4-year degree in Computer Science, Systems Engineering, Information Technology, Management Information Systems, or a related discipline, or an additional two (2) years of training/experience in lieu of degree
Experience using Active Directory (Azure AD preferred)
High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
Strong attention to detail, organization, and time management skills
Complete projects on time with minimal supervision, ability to work varied hours when necessary, to meet deadlines

Nice To Haves

Aviation technology support experience
Network+ certification
A+ certification
Demonstrated project management skills, along with the proven ability to work effectively across all business functions and job levels with a strong adherence to meeting deadlines.
Hands-on experience with airport printing and common use systems
Excellent oral and written communication skills
Be comfortable in learning and tackling projects utilizing unfamiliar technologies
Positive attitude and the ability to work effectively in a peer-oriented small team environment with minimal supervision
High level of integrity and ethics, able to handle sensitive and/or proprietary information with discretion and confidentiality
Exemplary customer service and interpersonal skills
Ability to build and maintain rapport with business partners and team members
Exemplifies Breeze’s safety culture, values, and mission
Excellent problem-solving skills
Ability to work with individuals and teams at all levels in the organization

Responsibilities

Respond to technical support incidents and requests in-person, via the ticketing system, email, chat, and on the phone in a friendly, professional, and timely manner
Identify, troubleshoot, and resolve problems, or escalate the issue when applicable
Responsible for troubleshooting a myriad of hardware, network, and software issues
Set up equipment for Team Member and Airport Business Partner use, ensuring proper installation of cables, operating systems, and software
Maintain records of system setups and installations in the asset management system
Assist with Microsoft Teams and Logitech meeting room equipment and services
Coordinate new airport setups and provide support for existing airports; both onsite and remote
Configure, deploy, and support the Breeze application on airport common use systems, as well as support existing common use deployments
Build and manage project plans to ensure on time delivery
Coordinate build out of communications and other structured cabling for new facilities including seeking proposals from business partners
Coordinate with and support key stakeholders of other departments to ensure requirements are met
Troubleshoot peripheral hardware as required
Work closely and coordinate with Breeze networking and support groups to provide a seamless team member and guest experience
Microsoft 365 administration
Maintain Team Member accounts and permissions in Microsoft Azure Active Directory
Other duties as assigned
Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence