Technology Operations Engineer, Amazon Studios
About The Position
Amazon Studios Technology is looking for a Technology Operations Engineer to help drive the execution and improvement of key service delivery processes throughout the Studios organization. The Technology Operations Engineer will have an excellent understanding of computers components (hardware and software) and a demonstrated willingness to learn and apply new technology. A successful candidate will demonstrate a technical aptitude, the ability to deal effectively with people in a wide variety of situations. A successful candidate will also be able to prioritize a multitude of concurrent issues, able to escalate and demonstrate a proven ability to operate in complex situations. You will provide first and second tier technical support, contribute to enterprise cross-functional projects and interact with software developers, executives, vendors and other support teams. Your responsibilities will contribute to supporting network, technology, software and devices across Amazon Studios global productions. TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (development, engineering, programming and marketing). We work in a team environment and regularly interact with production personnel and studio executives at all levels. Regular activities include systems administration, troubleshooting, issue prioritization, root cause analysis in problem solving and escalation in a variety of software and hardware environments. TechOps Engineers drive the execution and improvement of key service delivery processes throughout the content production lifecycle and the global Studios organization. You will support hardware devices, manage software applications, provide a positive customer service experience and partner daily with cross-functional partners. Our TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (content development, software engineering, content programming and marketing). We work in a team environment and regularly collaborate with studios production personnel and studio executives at all levels.
Requirements
- 4+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience
- 5+ years of Linux experience
- 5+ years of systems engineering experience
- Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
- Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
- Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent
Nice To Haves
- Knowledge of TCP/IP and networking protocols such as HTTP and DNS
- Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
- Experience working in 24/7 production environment
- Experience with service-oriented architecture and web services
Responsibilities
- supporting network, technology, software and devices across Amazon Studios global productions
- systems administration
- troubleshooting
- issue prioritization
- root cause analysis in problem solving
- escalation in a variety of software and hardware environments
- support hardware devices
- manage software applications
- provide a positive customer service experience
- partner daily with cross-functional partners
Benefits
- Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
