Technology Operations & Delivery Lead

Southern Trust Insurance Company • Macon, GA

2d

About The Position

The Technology Operations & Delivery Lead is a leadership role reporting directly to the CIO. This is a role responsible for ensuring that technology work gets done — predictably, transparently, and in alignment with business priorities. This position owns the flow of work across IT , ensures disciplined delivery and operational execution , while also stepping in wherever needed to ensure smooth operations — including audit support, issue investigation, and operational problem-solving. This is a hands-on individual contributor role for a technology leader who is equally comfortable managing work intake through Azure DevOps or Kanban boards, leading audit and compliance efforts, and diving into recurring operational issues to drive root-cause resolution. The role carries influence and accountability and is ideal for someone who leads through collaboration, credibility, and execution.

Requirements

• 7+ years in technology operations, delivery, project management, or similar hybrid roles
• Strong experience with Agile delivery , Scrum/Kanban, and work management tools (ADO preferred)
• Proven ability to operate in both strategic and hands-on modes
• Experience leading audits, incident reviews, compliance efforts, or control environments
• Excellent communication and stakeholder management skills

Nice To Haves

• Background in regulated industries (insurance, financial services, healthcare) is a plus

Responsibilities

• Own IT work intake, prioritization, and visibility using Azure DevOps (ADO), Kanban, and Agile practices
• Coordinate delivery across projects, enhancement, and operational workstreams
• Facilitate sprint planning, backlog grooming, standups, and delivery reviews
• Ensure work progresses predictably, transparently, and in alignment with business priorities
• Ensure smooth day-to-day technology operations across systems, vendors, and teams
• Lead responses to audits, compliance requests, and control reviews
• Investigate recurring operational issues and drive root-cause analysis and corrective action
• Step in wherever needed to remove blockers, resolve ambiguity and keep technology moving forward
• Serve as a trusted partner to business leaders, translating needs into actionable technology work
• Provide regular delivery, risk visibility, and execution updates and progress reporting to the CIO and stakeholders
• Translate business needs into actionable, prioritized technology work
• Balance competing priorities while maintaining focus on outcomes and value delivery
• Lead and coordinate IT staff without direct people management\HR responsibilities
• Influence outcomes with engineers, analysts, vendors, and partners through clarity, structure, collaboration and follow-through
• Promote operational discipline, continuous improvement, and a “get it done” culture

Benefits

• 401(k) company match up to 6% eligible upon hire
• Medical, dental & vision, including company paid Life insurance and long-term disability
• Health care flexible spending accounts
• Paid time off
• Parental & family leave; military leave & pay
• Employee Referral Incentive
• Career Development & Continuing Education Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees