Technology Operations Administrator

Custom Alarm•Rochester, MN

3d•$68,000 - $75,000•Onsite

About The Position

Bring structure, reliability, and forward thinking together at the heart of our technology operations. As Technology Operations Administrator, you’ll play a critical role in keeping our systems, tools, and processes running smoothly, supporting the teams who rely on them every day. We’re looking for a detail-oriented, service-driven professional who enjoys problem-solving and takes pride in keeping systems running smoothly. We offer a supportive, inclusive workplace where continuous improvement guides how we work. If you enjoy organized environments, supporting others through technology, and contributing to operational success, we’d love to hear from you. The Technology Operations Administrator is responsible for ensuring the company’s technological environment is reliable, secure, and well-supported. Coordinate systems, vendors, and internal users to ensure technology effectively supports day-to-day business operations. Lead by example and support the Vision, Purpose, and Core Values of the company through all interactions.

Requirements

High school diploma or equivalent.
2-year Associate’s Degree
Three to five years’ experience in computer network maintenance.
CompTIA A+ Technician
Microsoft 365
Strong organization and coordination
Foundational IT knowledge (hardware, software, networks)
Vendor management and communication
Process documentation discipline
Business-focused, reliability-driven mindset
Working SQL knowledge (basic queries, data validation, reporting support)
Regular and reliable attendance is required.
A person in this position must have a valid driver’s license.
Due to the security nature of our business, an offer of employment is contingent upon successful completion of a background check and drug test.

Nice To Haves

Network+
Certified Information Systems Security Professional (CISSP)
Microsoft Certified Systems Engineer (MCSE)

Responsibilities

Ensure day-to-day reliability and availability of systems (computers, networks, phones).
Coordinate maintenance, updates, and monitoring.
Act as primary liaison with IT vendors and service providers.
Coordinate support, troubleshooting, and upgrades; escalate key decisions.
Coordinate hardware/software setup and replacements.
Maintain documentation, inventory, backups, and security basics.
Manage onboarding/offboarding (accounts, access, equipment).
Oversee security training, phishing simulations, and awareness efforts.
Track completion, reinforce policies, and escalate risks.
Support evaluation and use of AI and automation tools.
Manage access, configuration, and responsible usage standards.
Guide users and escalate technical or compliance concerns.
Align technology with business needs and priorities.
Support budgeting, lifecycle planning, and standardization.
Provide Tier 1–2 support and escalate as needed.
Create user documentation and assist with training.
Document systems and recurring issues.
Identify opportunities to improve workflows and reliability.