Technology Manager VMS

Hallmark - Healthcare Workforce Technology•Dallas, TX

25d•Hybrid

About The Position

Hallmark Health Care Solutions, Inc (HHCS) is seeking Technology Manager to effectively support our Einstein II clients. This role will be accountable for support and coordination of all activities within the clients they support related to technology. HHCS is undergoing rapid growth, and the Technology Manager will play a key role in supporting our products use by our clients and vendors. Job Responsibilities Include: · Program Management/Client Engagement Manage day-to-day activities and following up on all inquiries as needed in a timely manner, including active participation in team and client cadence calls Serve as the primary point of contact for clients regarding technology-related inquiries and projects. · Communicate with leadership for client and vendor escalation as needed · Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction. · Understand client requirements and translate them into technical specifications and project plans. · Proactive account management for client technology enhancements, reporting functionality, invoicing, timecards, and ticket management. · Collaborate with clients and internal departments to understand their technology needs and provide appropriate solutions. · Foster a collaborative and innovative team culture · Technology Enhancement · Develop and implement technology strategies that support both the company’s and clients' goals. · Work with leadership team to present possible enhancements to drive speed and efficiency of procurement/timekeeping/invoicing process · Identify opportunities for technology improvement and innovation. · Present enhancements to client through additional training · Client Hyper-care · Pre and post go live hyper-care for clients and vendors including daily, weekly and bi-weekly calls · Ongoing coaching with client and vendors to drive best practices and assist in change management process · Additional · Ability to multi-task by setting priorities to meet client and internal deadlines with knowledge and ability to delegate tasks, as needed, to meet the expected timeframe · Other duties as assigned based on business needs

Requirements

Proficient in Microsoft Office Suite with strong Excel acumen
Ability to manage multiple priorities in a fast-paced environment
Proven experience in leading technology teams and projects.
Excellent leadership, communication, and problem-solving skills, preferred experience with C-suite executives
Bachelor’s degree in computer science, Information Technology or a related field preferred
Willingness and ability to travel to clients and company meetings

Responsibilities

Manage day-to-day activities and following up on all inquiries as needed in a timely manner, including active participation in team and client cadence calls
Serve as the primary point of contact for clients regarding technology-related inquiries and projects.
Communicate with leadership for client and vendor escalation as needed
Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
Understand client requirements and translate them into technical specifications and project plans.
Proactive account management for client technology enhancements, reporting functionality, invoicing, timecards, and ticket management.
Collaborate with clients and internal departments to understand their technology needs and provide appropriate solutions.
Foster a collaborative and innovative team culture
Develop and implement technology strategies that support both the company’s and clients' goals.
Work with leadership team to present possible enhancements to drive speed and efficiency of procurement/timekeeping/invoicing process
Identify opportunities for technology improvement and innovation.
Present enhancements to client through additional training
Pre and post go live hyper-care for clients and vendors including daily, weekly and bi-weekly calls
Ongoing coaching with client and vendors to drive best practices and assist in change management process
Ability to multi-task by setting priorities to meet client and internal deadlines with knowledge and ability to delegate tasks, as needed, to meet the expected timeframe
Other duties as assigned based on business needs