Technology Lead Business Analyst for Real Estate Services - Vice President

Citi•Tampa, FL

About The Position

Management of Operations Policy & Process development, implementation coordination and communication Management of Global RES Technology platform and Training Provide RES Lease and Transactions related process and system expertise to RES, business stakeholders, and its end users. Develop and maintain business workflows, integrations, and downstream system feeds related to building, lease, and transactions data. Develop and maintain data quality plans and integrate them into the Data Quality Program. Develop strategic plans for future system and process enhancements in support of RES strategic lease and transactions initiatives. Provides cross training for GSO Relationship Managers. Participate in testing process, including the development of testing scripts that represent both business and technical requirements. Approve RFC/ SAR content Partner and collaborate with training team to develop training content and programs for GSO team and end users. Partner and collaborate with reporting team to deliver accurate reports that align to the business needs/requests Partner and collaborate with 3rd party vendor and regional data quality managers to support Data Quality initiatives. Partner and collaborate with production support to resolve technical issues. 6+ years in financial services or corporate environment. 6+ years in Technical / Operations support function. Experience working with system end users with the ability to communicate / translate for technical team members. Experience in information security administration is a plus. Knowledge of Corporate Real Estate a plus. Knowledge of CoStar Real Estate Systems a plus. Detailed oriented with strong organizational skills and ability to follow items through entire life cycle to ensure completeness. Bachelor's degree (or equivalent professional and/or academic training). Bilingual skills considered as a plus. Strong Use of Excel, Word, Access and other Microsoft Tools Planning and Organization Oral and Written Communication Knowledge of relational database concepts, terminology, SQL language Knowledge of web-based applications, terminology, navigation, screen controls, and functionality Ability to work flexibly in a highly dynamic, demanding and fast-paced environment. Ability to work independently and unsupervised, but with willing to communicate and collaborate with peers. Ability to handle short-term deadlines & conflicting priorities. Excellent organizational, communication, negotiation, interpersonal and influencing skills. Commitment to accuracy, quality, attention to detail, and adherence to process and compliance guidelines. Strong organizational & process documentation skills. Strong and proven technical aptitude. Willingness to take ownership of requests; prioritize and meet deadlines.

Requirements

6+ years in financial services or corporate environment.
6+ years in Technical / Operations support function.
Experience working with system end users with the ability to communicate / translate for technical team members.
Detailed oriented with strong organizational skills and ability to follow items through entire life cycle to ensure completeness.
Bachelor's degree (or equivalent professional and/or academic training).
Strong Use of Excel, Word, Access and other Microsoft Tools
Planning and Organization
Oral and Written Communication
Knowledge of relational database concepts, terminology, SQL language
Knowledge of web-based applications, terminology, navigation, screen controls, and functionality
Ability to work flexibly in a highly dynamic, demanding and fast-paced environment.
Ability to work independently and unsupervised, but with willing to communicate and collaborate with peers.
Ability to handle short-term deadlines & conflicting priorities.
Excellent organizational, communication, negotiation, interpersonal and influencing skills.
Commitment to accuracy, quality, attention to detail, and adherence to process and compliance guidelines.
Strong organizational & process documentation skills.
Strong and proven technical aptitude.
Willingness to take ownership of requests; prioritize and meet deadlines.

Nice To Haves

Experience in information security administration is a plus.
Knowledge of Corporate Real Estate a plus.
Knowledge of CoStar Real Estate Systems a plus.
Bilingual skills considered as a plus.

Responsibilities

Management of Operations Policy & Process development, implementation coordination and communication
Management of Global RES Technology platform and Training
Provide RES Lease and Transactions related process and system expertise to RES, business stakeholders, and its end users.
Develop and maintain business workflows, integrations, and downstream system feeds related to building, lease, and transactions data.
Develop and maintain data quality plans and integrate them into the Data Quality Program.
Develop strategic plans for future system and process enhancements in support of RES strategic lease and transactions initiatives.
Provides cross training for GSO Relationship Managers.
Participate in testing process, including the development of testing scripts that represent both business and technical requirements.
Approve RFC/ SAR content
Partner and collaborate with training team to develop training content and programs for GSO team and end users.
Partner and collaborate with reporting team to deliver accurate reports that align to the business needs/requests
Partner and collaborate with 3rd party vendor and regional data quality managers to support Data Quality initiatives.
Partner and collaborate with production support to resolve technical issues.