Vice President, Real Estate Practice Leader

Virtus • Overland Park, KS

21h

About The Position

The Vice President, Real Estate Practice Leader is a high‑impact leadership role responsible for managing some of the firm’s largest Commercial Real Estate clients and leading a high‑performing Real Estate Client Success Unit. You will be the operational engine, the cultural standard‑bearer, and a key strategic partner in advancing one of Virtus’ most important industry verticals.

At scale, this role will transition to full people leadership, managing direct reports exclusively.

This is a role for someone who wants both command and accountability — and the autonomy to build a best‑in‑class practice within a growing national platform.

Requirements

• 5–10+ years commercial insurance experience with proven Real Estate specialization.
• Direct experience leading, coaching, or managing within a brokerage environment.
• Deep technical understanding of complex Real Estate risks and placements.
• Strong negotiation skills and ability to build connection quickly.
• Proficient with modern systems, workflows, insurance platforms and Microsoft 365.
• Exceptional communication skills including public speaking and executive presentation.
• Bachelor’s degree preferred; CPCU or related designations strongly preferred.
• Active Property & Casualty license.

Nice To Haves

• Expertise in large Real Estate programs, alternative risk, captives, aggregate deductibles, and self-insured retention structures.
• Experience leading large multi‑stakeholder engagements at scale.
• Proven track record of team performance improvement and operational excellence.
• Prior Unit Manager, Client Service Leader, or similar leadership experience at a top brokerage.

Responsibilities

• Lead and mentor a full Real Estate Client Success Unit (AEs, AMs, CAS).
• Set the standard for service excellence, technical accuracy, and client experience.
• Conduct workflow reviews, renewal readiness checks, and quality audits.
• Optimize workload distribution and team capacity planning.
• Deliver real time coaching, formal evaluations, and individualized development plans.
• Recruit and retain top performers; support succession and bench strength.
• Serve as senior point of escalation for client issues, carrier obstacles, or process bottlenecks.
• Maintain compliance with all internal systems, documentation, and licensing standards.
• Lead weekly or bi-weekly alignment meetings with the team focused on performance, renewal excellence and career progression.
• Collaborate with Practice Leadership on service model evolution, operational strategy, and staffing structure.
• Participate in leadership meetings and support practice level forecasting and financial planning.
• Lead cross functional improvements to drive efficiency and scalable growth.
• Influence key stakeholders and help roll out new workflows and service innovations.
• Reinforce One Virtus—building cohesion, alignment, and shared accountability.
• Manage a personal portfolio of upper‑middle‑market Commercial Real Estate accounts until a certain Book scale is reached, then exclusively manage the Unit team members.
• Lead strategy around coverage architecture, risk transfer, stewardship reporting, and renewal planning.
• Maintain deep understanding of each client’s business model, risk exposure, operations, and strategic priorities.
• Provide executive‑level guidance on risk management, market conditions, and financial structures.
• Maintain exceptional retention and growth metrics across assigned accounts.
• Provide oversight into unit deliverables: proposals, marketing strategies, and submissions.
• Review complex placements including layered property programs, self-insured retention programs, captives, builder’s risk, management liability, cyber, and specialty structures.
• Ensure delivery meets Virtus standards for quality, accuracy, and documentation.
• Strengthen carrier and wholesaler partnerships and utilize market insights to drive strong outcomes.
• Stay current on industry trends, legal changes, and emerging Real Estate risks.
• Own unit KPIs: retention, renewal discipline, file quality, service plans, client satisfaction.
• Support practice profitability through revenue execution, margin discipline, and cross‑sell strategies.
• Ensure timely, precise completion of all renewals, endorsements, certificates, audits, and communications.
• Support producers in strategic planning and new business opportunities.

Benefits

• Market-leading compensation and bonus programs
• 401(k)
• Health, dental, and vision
• Unlimited PTO
• Continuous professional development
• An entrepreneurial culture where great ideas become reality

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees