Technology Integration Manager
About The Position
Guardian Dentistry Partners is a fast-growing Dental Partnership Network (DPN) with a mission to empower dentist entrepreneurs and their teams in building the practices of their dreams. We believe in the strength of local identity and culture while providing the technology, resources, and scale that enable sustainable growth. Our model is designed to maintain autonomy at the practice level while ensuring operational excellence and innovation across the network. Role Overview We are seeking a proactive, experienced Technology Integration Manager to play a central role in ensuring seamless technology operations across our network of dental practices. This role will be responsible for managing MSP partnerships, overseeing core system administration (including Denticon, O365, Teams, and SharePoint), and coordinating technology support and integrations that drive operational efficiency and practice satisfaction.
Requirements
- Bachelor’s Degree preferred.
- 5–10 years of dental or DSO operations experience.
- Minimum 3 years of dental office or practice technology management experience.
- 5 years hands-on experience in Practice Management System conversions.
- 3+ years of project coordination or project management experience.
- 2–3 years delivering PMS or technology training to end users.
- 3-4 years experience managing O365, Azure and Entra
- A self-starter with a positive attitude and strong ownership mindset.
- Naturally curious and committed to continuous learning and growth.
- Strong time management, prioritization, and follow-through capabilities.
- Able to work independently while collaborating effectively within a distributed team.
Nice To Haves
- Hands-on experience with Denticon, Dentrix, Open Dental, and/or Eaglesoft.
- Strong understanding of HIPAA, data security, and compliance within a DSO environment.
- Experience training users on PMS or operational systems.
- Vendor management and MSP coordination experience strongly preferred.
Responsibilities
- Technology Integration & Support Serve as the primary lead for PMS conversions and technology onboarding during practice transitions.
- Coordinate and validate hardware and driver installations, resolving integration dependencies in collaboration with IT, Operations, and Revenue Cycle teams.
- Manage core platforms including Denticon, Microsoft 365, Teams, EDR ,RMM and SharePoint, ensuring proper access control, configurations, and governance.
- Maintain a high standard of technology experience at the practice level, escalating and coordinating issues with MSPs to resolution.
- Manage O365 , Exchange ,Azure and Entra SSO Vendor & MSP Management Manage external Managed Service Providers, ensuring SLA adherence, quality of service, and efficient handling of onsite and remote service requests.
- Track and approve MSP dispatches while maintaining visibility into practice-level technology needs and performance trends.
- Serve as the primary Guardian Dentistry Partners contact for technology vendors, third-party platforms (Jarvis, Dental Intel, etc.), and integration partners.
- Cross-Functional Alignment & Communication Build strong relationships with Operations, Finance, Clinical, and RCM teams to ensure technology initiatives align with business objectives.
- Provide structured updates on integration progress, technology performance, and vendor status to internal stakeholders.
- Participate in routine IT/Technology leadership updates and project status meetings.
Benefits
- 401(k): Eligibility with company match
- Benefits: Comprehensive medical, dental, vision, life insurance, and disability coverage
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
