Technology Instructor

Morgan Lewis • Washington, DC

1d • Hybrid

About The Position

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Instructor to provide educational and technology support services of a moderate to complex nature to ensure end-user productivity and efficiency. This position prepares, organizes, and conducts educational and end-user support activities; and provides best-practices analysis and advice. Reporting to the Firm Technology Education Manager, the Technology Instructor maintains records of instructional activities and attendance, evaluates program effectiveness, and monitors employee progress in one or more assigned offices. This position will be resident in our Washington, DC office with a hybrid working schedule. Instructional/Support Activities Include: Responds to end-users and clients on technology-related issues and questions and provides coaching and best-practice advice. Prepares, organizes, and conducts educational and end-user support activities. Communicates with, evaluates usage patterns of, and recommends “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology and demonstrates mastery of the firm’s applications. May collaborate with other subject-matter experts in designing, documenting and delivering curricula and job-support solutions on in-house programs and deliver firm-wide, regional and local technology instruction in-person or online. Designs and develops video, written and visual content. Records and edits audio and video for teasers, recaps, and software video tips. Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications. Makes “best practices” recommendations on commonly used firm-supported applications; in this capacity, assists IT developers and attorneys and staff.

Requirements

• Bachelor's degree and minimum of three (3) years of experience in technology training in an adult learning environment.
• Advanced knowledge of office productivity software and Microsoft and mobile operating systems.

Responsibilities

• Responds to end-users and clients on technology-related issues and questions and provides coaching and best-practice advice.
• Prepares, organizes, and conducts educational and end-user support activities.
• Communicates with, evaluates usage patterns of, and recommends “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology and demonstrates mastery of the firm’s applications.
• May collaborate with other subject-matter experts in designing, documenting and delivering curricula and job-support solutions on in-house programs and deliver firm-wide, regional and local technology instruction in-person or online.
• Designs and develops video, written and visual content.
• Records and edits audio and video for teasers, recaps, and software video tips.
• Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications.
• Makes “best practices” recommendations on commonly used firm-supported applications; in this capacity, assists IT developers and attorneys and staff.
• Maintains records of instructional activities and attendance
• Evaluates program effectiveness
• Monitors employee progress in one or more assigned offices

Benefits

• full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level