Technology Innovation and Data Supervisor

Four Seasons • Naples, FL

3d • Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found. About the role: The Technology Innovation and Data Supervisor (TID Supervisor) is responsible for assisting the Assistant Director of Technology Innovation and Data with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

Requirements

• 3+ years of IT Experience. Hotel experience highly preferred.
• Technical background, MCSE or similar network qualifications desired but not essential.
• Prior education and/or experience supporting complex networks desired but not essential.
• Experience in fine dining or luxury hospitality environments is required.
• Excellent verbal and written communication skills in English.

Responsibilities

• Maintain positive, professional relationships with all departments and Corporate, while enforcing Four Seasons' work rules and standards.
• Support staff at all levels and assist hotel guests with technical needs.
• Provide strong service to administrative users in line with the Service Level Agreement.
• Assist with various accounting office tasks as required.
• Help ensure 24/7 operation of critical hotel systems such as PMS, POS, PABX, HSIA, and call accounting.
• Oversee TID responsibilities when the Director of TID and Assistant Director of TID are absent.
• Support user procedures, hardware familiarization, and systems training.
• Assist in systems administration, including user accounts, configuration, troubleshooting, and documentation.
• Contribute to server management, performance monitoring, OS updates, and technical troubleshooting.
• Support additional property systems, including back office, sales & catering, and people & culture applications.
• Assist with diagnosing outages, restoring service, and managing antivirus protection.
• Help maintain and promote Four Seasons technology standards.
• Participate in major projects, new acquisitions, and corporate technology rollouts.
• Provide support for desktop operating systems, applications, and patches.
• Deliver guest-facing technical support, including event spaces and conference services.
• Assist with Microsoft tools, global VPN connections, and other communication platforms.
• Help execute backup and recovery procedures.
• Support vendor management.
• Assist with 24/7 coverage for mission-critical systems.
• Contribute to network support and security—including hotel network infrastructure, Active Directory, servers, wired/wireless networks, and protection tools like firewalls and failover devices.
• Perform additional duties as assigned by Finance leadership or the Director of TID.
• Apply technology best practices.
• Provide HSIA guest support when no third-party contract exists.

Benefits

• Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed