Technology Infrastructure Manager

CRC Insurance Services, Inc.•Charlotte, NC

36d

About The Position

The Technology Infrastructure Manager is a tactical, hands-on IT leader who is responsible for administration of the Insurance technology teams, systems, including networks, employee devices, policies, overall capability, security, availability and reliability. As appropriate, the role provides escalated on-site support of hardware, software and network connectivity issues and will be instrumental in supporting outside vendors and internal project leaders in the implementation of software products.

Requirements

Bachelor's degree and five to ten years related experience or equivalent combination.
Excellent knowledge of technical management and data governance.
Knowledge of current trends in IT hardware and systems software field.
Database management skills with the ability to produce reports.
Familiarity with the support and troubleshooting of personal computers and tablet devices.
Analyze situations, evaluate alternatives, and implement robust solutions
Interpret guidelines and analyze information to adapt or modify processes in response to changing circumstances.
Duties may require non-routine analysis, research and follow-through
The position requires strong problem solving and analytical skills with the ability to work independently and exercise sound judgment
The ability to make commitments and be willing to be held accountable against them, organizing workloads to meet deadlines
Exhibit adaptability to accept or bring about change when needed
Strong written and verbal communication skills
The ability to excel in a team environment and advance overall team objectives
The ability to ensure customer satisfaction by delivering excellence in products and service
Ability to work and communicate with peers, vendors, internal staff, including software program leadership and others
Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion
Demonstrate sensitivity in handling confidential information
Formulate and clearly communicate ideas to others
Fluency in English
Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors and assisting with budget development
Purchase equipment and supplies as provided for in the budget
Ability to manage personnel with little supervision

Nice To Haves

Knowledge on Active Directory, Exchange, O365, Azure, Firewalls, Hyper V, VLANs. Solar Winds, MS Office, Redhat, etc. is preferred
Training ability and experience is a plus.

Responsibilities

Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software
Will seek out unmet business needs and propose technology-based solutions where appropriate. Will lead the selection and implementation of these solutions.
Will develop, gain approval for and manage a budget to accomplish goals.
Will serve on the Company IT Steering Team, which oversees all aspects of the company's information technology function.
Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
Responsible for local IT vendor, contract and outsourcing management.
Responsible for monitoring data backups in offices to ensure that they are completed regularly.
Performs appropriate duties associated with project-based activities.
Responsible for the identification, development and communication of new technology standards and best practices as appropriate.
In cooperation with IT, local operations staff and key users, provide security, strategy, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc.
Provides new staff with PC/account setup and orientation.
Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and accordance with established SLAs.
Provides consulting/training/education services such as data management and staff training/orientation for standard systems.
Responsible for local inventory maintenance and software license agreements management (SLA's).
Develops and monitors security compliance in accordance with IT standards, policies and procedures.
Responsible for maintenance of systems documentation such as IT operations manuals.
Special project leadership and / or support
Management of new vendor relationships for specific initiatives.
This job description is not designed to cover all activities, duties or responsibilities that may be required and may change at any time.
This role is the primary point of communication between the internal IT group and internal and external business partners, users and senior management.

Benefits

Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume