TECHNOLOGY HOSPITALITY DIRECTOR - NYC

Compass Group USA Inc•New York, NY

53d•$125,000 - $135,000

About The Position

Waveguide's hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world-class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement - the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients' unique culture back to each attendee at all meetings and events. Hospitality - Always listening Excellence - Always improving Resilience - Always flexible Ownership - Always trusted That's where the Technology Hospitality Director comes in. The Technology Hospitality Director's main role is to provide administration and accountability to the hospitality managers, program managers and program team members. The Technology Hospitality Director's responsibility is to deliver oversight and accountability to the successful partnership with the client, the operation of the client site, the deployment of strategic initiatives by the program managers and the delivery of service by all frontline team members in their account portfolio. The administrative deliverables regarding the onsite team's daily activities, the successful deployment of the scope of work and the financial health of the Technology Hospitality solution at their assigned client accounts are the sole responsibility of the Technology Hospitality Director. The Technology Hospitality Manager or the Client Experience Manager will report directly to them. The Technology Hospitality Director will report directly to the Senior Director, Account Operations.

Requirements

Working knowledge of basic contract language and agreement structures
Ability to perform basic mathematics in a business environment
Working knowledge of corporate accounting
Ability to produce a forecast and operate within a designated budget
Ability to influence decisions by key client stakeholders using data and operational insights
Familiarity with event production roles and functions
Strong understanding of commercial/institutional technology applications and operations, including audio systems, video display technology, unified communications, digital signage, networked signal distribution and complex automation and control
Significant experience with commercial/institutional building design and construction, including understanding of common building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)
Ability to absorb business data and translate into actions with designated business outcomes
Ability to communicate clearly both verbally and in written form
Ability to absorb and understand written business communication and respond professionally and hospitably to every situation

Nice To Haves

Working knowledge of:
Commercial construction projects and phases
Construction drawings
Ability to read and apply AV line drawings
Ability to offer operational insights during the design phase of AV construction projects

Responsibilities

Develop a weekly cadence with the Managers at all client sites
Develop a weekly cadence with the client managers and client stakeholders at all sites
Gather and report all administrative and financial data back to Senior Director, Account Operations on a regular basis
Ensure that all AV technical requirements are met by managing and directing the efforts of each client site and its Technology Hospitality Manager or Client Experience Manager
Oversee the development of all QBR and MBR presentations with the Technology Hospitality Manager or Client Experience Manager
Receive and review all client data regarding preventative maintenance, room inventory, room utilization, etc. from client management
Ensure all managers are actively engaged with their team members for communication, culture and training
Hold all managers accountable to their individual duties and assignments
Be ready to answer any and all questions from either the leadership of Waveguide or the client at any time and within a moment's notice
Be responsible for the financial health of all accounts within your client portfolio
Recruiting, interviewing, hiring and termination of all team members on the frontline
Oversee the preparation and management of quarterly reporting of AV support, room checks and industry trends in partnership with Client and other vendors
Maintain executive relationships with all subcontractors and vendors of Technology Hospitality
Act as escalation point for all operational items for assigned accounts
Responsible for the operational efficiency and financial performance of the Technology Hospitality solution at all assigned accounts
Represent the Technology Hospitality solution to primary clients at assigned accounts
Up to 10-20% travel required in this role