Technology Control Analyst
About The Position
At Piper Sandler, we connect capital with opportunity to build a better future. We believe that diverse teams with unique backgrounds, skills and experiences yield more innovative solutions. This is reflected in our commitment to engage, hire, and retain bright, committed people to work in partnership within an inclusive environment that allows each person to achieve personal success and add value to our teams and communities. We are seeking a Technology Control Analyst to join our Technology Control Business Continuity group in Minneapolis, MN. About the Role The Technology Control Analyst will be reporting to the Director of Technology Control. You will support technology governance, operational resiliency, and risk management across the firm. This position offers hands-on experience in business continuity planning, vendor management, IT service management, records management, and physical security.
Requirements
- 1-3 years of relevant experience in business analysis, technology operations, IT service management, or risk management
- Bachelor's degree
- Strong proficiency in Microsoft Excel (pivot tables, complex formulas, data manipulation)
- Critical thinker with self-directed approach and ability to influence change
- Strong communication and analytical skills
- Motivated self-starter with drive to learn business objectives and products
- Detail-oriented with ability to manage multiple priorities
- Experience collaborating with cross-organizational groups
- Willingness to travel as needed
Nice To Haves
- Experience with ServiceNow or similar ITSM platforms preferred
- Knowledge of ITIL v4 framework
- Experience with PowerBI or data visualization tools preferred
- Process automation experience a plus
- Understanding of business continuity principles preferred
- Familiarity with regulatory requirements (FINRA, SEC) a plus
Responsibilities
- Business Continuity and Resiliency Support review and updating of Business Continuity Plans (BCPs) and runbooks for various business lines
- Assist in conducting testing for vendor and internally hosted applications to improve failover times and align Recovery Time Objectives (RTOs)
- Help maintain the firm’s Crisis Communication tools and ensure employee data is accurate for emergency notifications
- Coordinate planned power outages and maintenance visits (HVAC, UPS, controls monitoring)
- Participate in post-incident reviews and document resiliency improvements
- Vendor Management & ESG Reporting Support mapping of applications and services to vendors for improved tracking and visibility
- Develop advanced reports utilizing complex queries and pivot tables in Excel and PowerBI
- Ensure all vendors are assessed and follow the vendor management process collaborating with both vendor contacts and internal vendor owners
- Gather relevant ESG information for annual reporting
- Technology Change, Incident, and Problem Management Assist with design and testing of processes in ServiceNow related to Change, Incident, and Problem Management
- Facilitate regular technology production operations reporting to review and align on change, incident, and problem management
- Review and update training materials and procedures for technology teams
- Prepare and update technology control dashboards and monthly reports and reviews
- Assist with technology control projects and enhancements
- Books and Records Management Support lifecycle management of physical and electronic records, identifying documents for destruction to reduce storage costs and mitigate legal risk
- Assist in reconciling retention schedules against regulatory requirements (e.g., FINRA) and identify compliance gaps
- Analyze vendor invoices for accuracy and support development of automated reconciliation solutions
- Physical Security Administration Administer physical security systems (Brivo, Alta) including managing platform access globally
- Resolve badge access break-fix issues and generate ad-hoc access reports
- Coordinate with facilities teams on security system maintenance, upgrades, and decommissioning projects
- Conduct periodic badge access audits
Benefits
- Piper Sandler values a strong culture dedicated to the emotional and physical well-being of our employees.
- Learn more about our commitment to our employee’s health, well-being, our benefits program and how we are here for our employees and their families today, tomorrow and beyond here .
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
