Technology Consultant

ServiceNow • Chicago, IL

6h • Remote

About The Position

What you get to do in this role:
The Customer Outcomes Senior Technical Consultant is responsible configuring the Logik application (Configure, Price, Quote) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience implementing enterprise software, particularly in the front office.
• Ability to travel up to 50%
• Success driving complex issues through analysis and resolution
• Experience working collaboratively

Responsibilities

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver Logik solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by ServiceNow, partner, or customer employees.
• Advise customers on how to take advantage of the Logik Application capabilities to improve their business processes.
• Provide feedback to product development to improve the product based on experiences gained with customers.

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed