Technology Consultant

ServiceNow • Chicago, IL

1d

About The Position

What you get to do in this role: The Customer Outcomes Senior Technical Consultant is responsible configuring the Logik application (Configure, Price, Quote) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes. Design and deliver Logik solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. Provide oversight and unit testing of code developed by ServiceNow, partner , or customer employees. Advise customers on how to take advantage of the Logik Application capabilities to improve their business processes. Provide feedback to product development to improve the product based on experiences gained with customers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience implementing enterprise software, particularly in the front office.
• Ability to travel up to 50%
• Success driving complex issues through analysis and resolution
• Experience working collaboratively

Responsibilities

• Configuring the Logik application (Configure, Price, Quote) based on leading practices to provide a solution that achieves customer outcomes.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver Logik solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by ServiceNow, partner , or customer employees.
• Advise customers on how to take advantage of the Logik Application capabilities to improve their business processes.
• Provide feedback to product development to improve the product based on experiences gained with customers.

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed