Part-Time Technology Center Clerk

Salina Public Library•Salina, KS

34d•Onsite

About The Position

Are you the go-to person for tech support among your friends and family? Do you enjoy helping others while growing your own technical skills? If so, you might be the perfect fit for the Technology Center Clerk position at the Salina Public Library. As a member of our Technology Department, you’ll provide high-quality, friendly, and professional support to both staff and patrons. Your primary responsibilities will include assisting patrons with library technology and personal devices, maintaining equipment, and promoting library services. This position is approximately 60% office-based work and 40% hands-on technology support for patrons and staff. To be a part of our library team, a positive attitude, flexibility, and willingness to work well with everyone is required.

Requirements

High School Diploma or equivalent
Customer Service Experience (Required): Prior experience in a customer-facing role, with strong interpersonal and communication skills
Valid Driver’s License.
Pre-employment drug screen. (post-employment drug screen may also take place)
Pre-employment background check.
Basic keyboarding skills.
The ability to work with a variety of technology equipment and applications including, but not limited to, word documents, spreadsheets, internet browsers, email, and Google Drive.

Nice To Haves

Familiarity with Google Drive (Preferred): Comfortable navigating and using Google Drive applications such as Docs, Sheets, and Calendar for everyday tasks
Basic Technology Support (Preferred): Capable of guiding patrons through personal device issues
Flexibility to work additional hours during the training period would be beneficial.

Responsibilities

Support the library’s mission and deliver excellent service to patrons and coworkers.
Demonstrate confidence and adaptability with technology.
Navigate a wide range of software programs and devices, and show a willingness to continually expand your knowledge to support both patrons and staff effectively.
Adapt quickly to new and evolving technologies.
Stay current with emerging tools and systems, and clearly communicate relevant information to staff and patrons in a supportive and accessible manner.
Communicate clearly, accurately, and promptly with diverse patrons and staff.
Exhibit a passion for teaching and empowering others.
Foster digital literacy and confidence by delivering technology support and instruction with patience, enthusiasm, and clarity.
Contribute to the success of the Technology Department by providing one-on-one tech assistance, assisting in the maintenance of library technology, and furthering community engagement.
Stay informed about library programs and services.
Enforce policies and follow procedures, including in high-stress or challenging situations.
Assist with tracking and updating patron records and usage data, ensuring accuracy in Google Sheets and related systems.
Provide timely and accurate assistance to staff when contacted through phone or ticket system.
Manage and document technology support tickets by updating statuses, tracking progress, and maintaining detailed records for accountability and improvement.
Support the maintenance and functionality of library technology, including PCs, gaming consoles, printers, hotspots, and Rokus.
Use and update the inventory tracking system to ensure accurate records of technology assets and supplies.
Maintain and organize clear, up-to-date documentation of the Technology Help Desk, including policies and procedures; ensure consistent communication with all relevant staff.
Oversee day-to-day Technology Help Desk tasks and projects, including PC and gaming system maintenance, statistical tracking, and data cleanup efforts.
Manage the circulation and tracking of educator kits and internal staff equipment, ensuring availability and proper maintenance.
Serve as the primary coordinator for Summer Learning Packets, including preparation, distribution, and follow-up as needed.
Work honestly and independently with general guidance.
Bring a detail-oriented and analytical approach to your work, maintain clear and thorough records, and contribute to the improvement of processes and outcomes through documentation.
Be reliable: arrive on time, work scheduled hours, and take appropriate breaks.
Assist in any area of the library as needed.
Attend and participate in staff and team meetings.
Foster a positive workplace culture by contributing to shared goals, communicating respectfully, and promoting teamwork.
Maintain a collaborative mindset and remain open to feedback and ideas from colleagues at all levels of the organization.
Help keep library spaces clean and organized.
Act professionally and follow all library policies, including dress code.
Perform other duties as assigned.