Technology Business Services Assistant

Wells Fargo • Charlotte, NC

2d • Onsite

About The Position

Wells Fargo is seeking a Technology Business Services Assistant in the ATM Support Group as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com. Why Wells Fargo Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! In this role, you will: Support the technology team in providing solutions to the internal partners and external customers for moderately complex technical concerns in their respective functional area Be responsible for recording inquiries, as well as repair and service requests Track service request status and follow up with the client to ensure client satisfaction Perform moderately complex operational and customer support tasks related to technological issues Receive direction from supervisor and escalate questions and issues to more experienced individuals Interact with immediate team and Technology Business Services functional area on information related to routine tasks and client inquiries Interact with internal and external customers regarding any technical issues in their processes and resolution provided This entails troubleshooting software, hardware, and network communication faults. Agents will be responsible for monitoring the ATM network, and documenting inquiries and status updates, while adhering to work guidelines, policies, and regulations. Agents are expected to escalate issues to leads or management when a solution is unclear or when identifying a potential process improvement.

Requirements

• 2+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Nice To Haves

• Ability to provide strong technical analysis and troubleshooting information to vendors and internal partners clearly to resolve complex ATM issues
• Ability to pull data from multiple data sources and partners to identify technical “root cause” and escalate to management or vendor partners
• Ability to provide complex Technical Support to our Branch Banking Partners
• Basic technical knowledge in networking, computer hardware, computer systems, computer interfaces (Firmware) including but not limited to switches, routers and machine hardware
• Experience with ASVS, CPG, SES, NMC, cash handling, cash transportation, and dispatch is a strong bonus but not necessary
• Call center experience environment
• Strong organizational, multitasking, and prioritizing skills.
• Ability to read and process complex technical manuals
• Strong Analytical and Problem-Solving skills.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Responsibilities

• Support the technology team in providing solutions to the internal partners and external customers for moderately complex technical concerns in their respective functional area
• Be responsible for recording inquiries, as well as repair and service requests
• Track service request status and follow up with the client to ensure client satisfaction
• Perform moderately complex operational and customer support tasks related to technological issues
• Receive direction from supervisor and escalate questions and issues to more experienced individuals
• Interact with immediate team and Technology Business Services functional area on information related to routine tasks and client inquiries
• Interact with internal and external customers regarding any technical issues in their processes and resolution provided This entails troubleshooting software, hardware, and network communication faults.
• Agents will be responsible for monitoring the ATM network, and documenting inquiries and status updates, while adhering to work guidelines, policies, and regulations.
• Agents are expected to escalate issues to leads or management when a solution is unclear or when identifying a potential process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed