Technology Business Consultant III

Perseus Group•Sharon, PA

15h

About The Position

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Requirements

Outstanding interpersonal skills with a “Get it Done” attitude.
Ability to work in a fast-paced, dynamic environment.
Naturally curious and investigative.
Effective problem-solver and solution-finder.
Attention to detail.
Bachelor’s Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
Experience supporting applications
Excellent analytical, decision-making, and problem-solving skills
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
Strong Organizational and Time Management skills
Ability to work independently - minimal to moderate supervision
Ability to multitask in a complex environment
Ability to identify Impact/Urgent issues and escalate according to SLAs and Severity.
Ability to manage tickets, while maintaining a high-level oversight of Team pipeline /new tickets
Able to perform root cause analysis and provide written instructions on how to resolve issues.
Ability to read/write MSSQL queries
Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise.
Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to Dark Matter’s internal and external customers.
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Willingly shares relevant knowledge and expertise to other resources

Nice To Haves

Mortgage banking or Banking technology experience strongly preferred.
Dark Matter product experience is strongly preferred.
Knowledge of Dark Matter business environment and the application development environment
Experience working with development technologies such as C# .Net, ASP .NET Web Forms, Windows Communication Foundation (WCF), SQL Server, ADO, Visual Studio, JavaScript
Experience in modern .NET (.NET 5+, Razor), RESTful API design and development, Angular or similar front-end frameworks a plus

Responsibilities

Works individually or within a team on technology business consulting projects to meet specific client requirements.
Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications.
Provides in-depth product support to Dark Matter clients by resolving incoming inquiries.
Documents the customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment and identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation, operation, maintenance, or product application or compatibility matters.
Acts as team leader for technical aspects of consulting projects, leading sub-plans or small projects.
May mentor, guide, advise, and/or check the work of less experienced Technology Business Consultants.
Performs other related duties as assigned