Technology Business Analyst

Dutch Bros Coffee•Tempe, AZ

1d•Onsite

About The Position

Dutch Bros isn't just about coffee; it's about building a legendary brand with an amazing customer experience. We are growing as a company, and our Technology department is scaling with it. We are seeking a highly organized and analytical professional to help us run the "business of Technology." This role is pivotal in providing the financial acumen, operational reporting, and program administration needed to ensure our Technology department runs efficiently and effectively. The ideal candidate is an excellent communicator with high attention to detail, capable of working with finance, Technology leadership, and other teams to drive our annual planning, manage our portfolio, and deliver predictable, consistent results.

Requirements

3-5+ years of experience in Technology finance, technology business management, or a similar operations/analytics role.
Proven experience with financial planning, forecasting, and budget variance analysis (OpEx/CapEx).
Strong analytical skills with experience in developing and maintaining performance dashboards and KPIs.
Experience with project or portfolio administration and resource planning.
A "Get It Done" Attitude: You're a self-starter with a strong work ethic and a passion for delivering results.
A Bachelor's degree in Business Administration, Finance, Information Technology, or a related field is required.
Financial Acumen
Data Analysis
Critical Problem Solving
Collaborative Communication
Highly Organized
Attention to Detail
Project Coordination
Stakeholder Management
In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
Must be able to collaborate in-person with occasional impromptu in-person meetings
Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Nice To Haves

Familiarity with vendor management is a plus.

Responsibilities

Technology Financial Management: Ensure fiscal responsibility and transparency for all Technology expenditures.
Align Technology investments with business growth, innovation, and resilience goals.
Partner with Finance and Technology leaders on annual planning, forecasting, and tracking Technology spend (OpEx vs. CapEx).
Analyze and report on monthly budget variances to Technology leadership.
Prioritize initiatives based on value realization and total cost of ownership (TCO).
Demonstrate tangible business enablement outcomes (e.g., cost reduction, budget accuracy).
Technology Performance & Reporting: Develop and maintain metrics to track Technology department performance and value."
Deliver baseline assessment of current reporting capabilities.
Develop, manage, and maintain dashboards that track key Technology performance metrics (e.g., system uptime, help desk SLAs, project delivery)
Define target-state maturity levels for key reporting capabilities.
Achieve measurable improvement in data accuracy and reporting timeliness for executive review.
Vendor & Contract Management: Optimize value and mitigate risk from third-party Technology vendors.
Assist Technology leadership in managing vendor relationships by tracking key contract renewals.
Monitor and report on vendor performance against Service Level Agreements (SLAs).
Establish a centralized repository for contracts and vendor performance data.
Conduct Quarterly Business Review (QBR) with key tech vendors.
Serve as the primary contact for vendor partners including engagement between partners and stakeholders, escalation of support issues, and collaborating to resolve technical issues.
Portfolio & Resource Administration: Provide administrative support for the enterprise portfolio and Technology workforce planning.
Facilitate the enterprise portfolio planning process and support ongoing program administration.
Track Technology headcount, manage the pipeline of open positions, and analyze resource allocation against portfolio demands.
Product Management: Identify opportunities for tech improvements to benefit stakeholder business teams and provide recommendations.
Optimize product success across each stage of the product life cycle by identifying under-performing areas and creating plans for improvement.
Collaborate with stakeholders to define test plans, conduct user acceptance testing, and gather feedback to refine product features and ensure high-quality deliverables.
Serve as a mentor to evolve the relationships between technology teams & business stakeholder groups, key technology vendors.
Works with the cross functional teams to continuously assess progress, disseminate lessons learned, and understand next steps to foster a fail-safe environment for all.