Dean Dorton Careers - Technology Associate

Dean Dorton Allen Ford•Indianapolis, IN

65d

About The Position

Dean Dorton has an exciting opportunity for an entry-level technology professional to join our Internal IT Services team. The Technology Associate is a first-level IT support role, responsible for assisting end users with a range of hardware, software, and network troubleshooting issues. This position is ideal for individuals who are passionate about delivering high-quality customer service and beginning their career in technology.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Strong verbal and written communication skills
Excellent attention to detail and a drive for accuracy
Proficient analytical and problem-solving abilities
Ability to multitask and manage competing priorities effectively
Customer service mindset with a focus on user satisfaction

Nice To Haves

Prior experience in a helpdesk or technical support role is a plus
Hands-on or virtual lab coursework, self-study, or progress toward technical certifications is preferred

Responsibilities

Serve as the first point of contact for end users seeking technical assistance via phone, email, or service portal
Provide white-glove customer service through professional communication and timely follow-up
Monitor and respond to service desk tickets using the ticket management platform
Efficiently gather, document, and organize technical information related to reported issues
Triage, troubleshoot, and escalate service desk tickets based on issue type and complexity
Perform remote diagnostics using appropriate tools and questioning techniques
Guide end users through issue resolution using step-by-step support
Use knowledge base articles and support resources to investigate and resolve issues
Serve as a liaison between end users and the technical escalation team

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