Technology Assistant
Metro East Web Academy•Gresham, OR
About The Position
We are seeking a motivated and customer-focused Technology Assistant to join our team. This position is ideal for someone who enjoys helping others, solving technical problems, and working in a dynamic school environment. You’ll be the first point of contact for technology support, helping staff and students stay connected and productive.
Requirements
- High School Diploma or equivalent required
- Strong customer service and communication skills
- Ability to troubleshoot and learn new systems quickly
- Familiarity with Windows, MacOS, ChromeOS
- Experience with Google Workspace
- Basic understanding of: Networking, Databases, Cybersecurity concepts
- Customer-first mindset
- Strong organization and time management
- Ability to prioritize and multitask
- Attention to detail
Nice To Haves
- 1+ year of relevant technology support experience preferred
- Experience in IT support or help desk
- Familiarity with Google Workspace
- Basic understanding of networks and operating systems
Responsibilities
- Provide Tier 1 technical support (devices, software, LMS, SIS)
- Troubleshoot Chromebooks, Macs, printers, and classroom tech
- Manage user accounts (Google Workspace, LMS, SIS)
- Support computer labs and school events
- Assist with technology projects and system improvements
- Respond to help desk requests via email, phone, and ticketing system
- Troubleshoot hardware, software, network, and AV issues
- Support LMS, SIS, and classroom technology
- Configure, maintain, and repair devices (Chromebooks, Windows, Mac, printers, projectors, TVs)
- Coordinate vendor repairs (e.g., Apple repairs)
- Support inventory and device deployment
- Create, modify, and deactivate user accounts (Google, LMS, SIS, etc.)
- Manage groups, permissions, and basic domain configurations
- Assist staff and students with platform access and functionality
- Troubleshoot LTI integrations and basic API/data issues
- Support data entry, imports, and exports
- Set up and support computer labs for testing and events
- Provide on-site support for school events (testing, assemblies, etc.)
- Assist website manager with updates and troubleshooting
- Respond to website-related tech requests
- Assist Systems Manager and IT Director with implementation of new systems and tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
