Technology Assistance Specialist 2

VIABILITY, INC•Holyoke, MA

9d•$25

About The Position

The Technology Program Specialist provides support and training to individuals and programs utilizing technology to enhance employment services. This role works independently, leveraging previous experience while receiving limited supervision. The specialist will facilitate training sessions, maintain technology systems, and support the seamless operation of technology tools for program members.

Requirements

Associate’s Degree in Computer Science, Technology, or a related field, or a relevant certification plus one year of professional or personal experience.
Working knowledge of Virtual Reality (VR) Headsets, iPads, internet, and Wi-Fi.
Proficient in the installation, troubleshooting, training, and implementation of technology systems.
Strong understanding of VR software applications.
Excellent problem-solving and communication skills.
Ability to manage multiple tasks efficiently and prioritize effectively.
Valid driver’s license and access to reliable transportation.
Commitment to working in alignment with Viability’s mission, vision, and values.

Responsibilities

Prepare, set up, and update hardware and software for classroom and lab use.
Troubleshoot and resolve issues with hardware, software, internet connectivity, and Wi-Fi systems.
Collaborate with Employment Specialists to meet program needs.
Travel to various sites for meetings, training, and conferences as required.
Facilitate lessons with clear objectives and document outcomes for participants.
Maintain records of equipment location, distribution, and maintenance in an agency log.
Understand and apply Key Performance Indicators (KPIs) to evaluate and document program outcomes.

Benefits

Health, Dental & Vision insurance plans.
Dependent care flexible spending account.
Flexible Spending & Health Savings account.
Pet-plan discount program offered through Fetch.
Company paid Long-term Disability insurance.
Company paid Short-term Disability insurance. (NY & OK employees only)
Company paid Life & AD&D insurance.
Employer matched 403B contributions starting day 1 of employment.
Eligible for Tuition Reimbursement.
Generous paid time off.
11 Paid Holidays a year.
Access to training and professional development resources through our comprehensive online learning platform.
Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
Employee Assistance Program that provides confidential assistance for all life challenges.
Work-life balance.