Technology Analyst

Consumers Energy•Multiple Locations, MI

10h•Hybrid

About The Position

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa. Location : This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula.  The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). General Summary of Job Responsibilities The Technology Analyst is responsible for evaluating and implementing innovative technology solutions, performing in-depth data analysis to generate actionable insights, and independently troubleshooting moderately to highly complex technical issues. This role involves extensive collaboration with cross-functional teams and includes responsibilities such as SAP configuration, testing advanced technology solutions, monitoring and improving data quality and automation, generating and reviewing reports, implementing process improvements, supporting release management, and executing change management practices. Success in this role requires strong analytical acumen, advanced problem‑solving skills, and the ability to provide guidance to junior team members.

Requirements

Strong analytical acumen and advanced problem‑solving skills.
Solid understanding of reporting tools, including but not limited to Power BI.
Ability to effectively and concisely document and communicate moderately to highly complex technical solutions to both technical and non‑technical stakeholders.
Basic knowledge of data structures, reporting and analytics, and foundational SAP configuration or other relevant data systems.
Ability to provide both formal and informal guidance to lower‑level team members.
Comprehensive knowledge of data structures, reporting/analytics practices, and SAP configuration.
Strong skills in designing and executing testing strategies and test plans for advanced technology solutions.
Familiarity with SQL concepts and ability to leverage SQL to support data review and reporting.
Bachelor’s degree in Information Technology/Systems, Business, or a related field, with two (2) or more years of experience in system analysis, design, configuration, testing, troubleshooting/defect resolution, deployment, documentation, operations, and end‑user support (service desk).
Moderate knowledge of SAP and data automation is required.
Associate’s degree in Information Technology/Systems, Business, or a related field, with four (4) or more years of experience in system analysis, design, configuration, testing, troubleshooting/defect resolution, deployment, documentation, operations, and end‑user support (service desk).
High School Diploma with six (6) or more years of experience in system analysis, design, configuration, testing, troubleshooting/defect resolution, deployment, documentation, operations, and end‑user support (service desk).

Nice To Haves

Experience designing and building low‑ to moderate‑complexity reports and dashboards is preferred.
Participation in large‑scale enhancements or new system implementation projects.

Responsibilities

Apply strong analytical skills to research, assess, design, implement, and support moderately complex projects in partnership with Project Managers, Team Leaders, and subject matter experts.
Contribute to system design, configuration, solution testing, defect troubleshooting, and the creation of detailed documentation and technical specifications.
Serve as the primary resource for daily system operations and maintenance, including data analysis and cleansing, testing, file imports and exports, workflow development and support, manual system and data updates, and setup of system forms and processes.
Independently troubleshoot moderate- to high‑complexity technical issues.
Support change management, user adoption, and system operations by developing, updating, and governing system documentation (e.g., process flows, job aids, troubleshooting guides, administration tools, functional and technical specifications, configuration workbooks, etc.).
Perform data quality monitoring and implement automation solutions.
Conduct testing for advanced technology solutions.
Design, build, distribute, and govern standard and ad‑hoc reports using reporting tools; generate and monitor ongoing report accuracy and performance.
Identify, recommend, and implement process improvements.
Maintain data governance and master data management practices in alignment with company policies and industry best practices.
Provide support for release management activities.
Create, refine, and maintain geospatial applications (ArcGIS Online & Enterprise Platforms), web maps, and data integrations.
Demonstrate familiarity with Power BI and visual management principles; support existing dashboards and basic visualization needs.
Utilize Microsoft Power Automate to work within existing flows, develop simple workflows, and support basic automations that improve process efficiency.