Technology Analyst

Foley & Lardner LLP•Chicago, IL

5h•Onsite

About The Position

Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It’s a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too. Foley & Lardner LLP's Chicago office is currently looking for a Technology Analyst to join our team! The Analyst will use troubleshooting skills to aid in the operational support of law firm technologies. The right candidate will regularly interact with attorneys and business professionals within the Chicago office and are responsible for client service and support. They will also be responsible for maintaining and supporting department and firm-wide goals, which are focused heavily on providing the best technical customer service in the legal industry.

Requirements

High School Diploma or equivalent required
Prior experience supporting technology for end users working in a network environment strongly preferred
Prior experience setting up computers, printers, and installing and configuring software preferred

Nice To Haves

Prior exposure to a help desk ticketing system, virus containment, and occasional interactions with third party service providers are desirable
Technical certifications, such as HDI Desktop Support Technician, A+, Net+, Security+, Microsoft Desktop Support Technician preferred
Prior law firm experience preferred #LI-Onsite

Responsibilities

Day-to-day support for the technology environment
Performs routine maintenance and repair of computers, printers, and peripherals
Setup and configure AV equipment in support of scheduled meetings
Installs software, hardware, and other equipment
Updates service records and help desk tickets
Tests and documents solutions in the help desk knowledge-base
Administers telephone and voice-mail systems including adds, moves, and changes
Racks network servers and UPS components as needed
Responds to written and verbal requests for technical advice and support
Documentation duties may include how-to and training materials, daily status reports, architecture and design diagrams and more
Participation in regular team meetings to review action plans, issues, customer service topics, and project activities
Occasional travel to other Foley offices may be required (less than 5-10%)
This position may require occasional after-hours work to be performed