Technician A

Pep Boys

13d

About The Position

A Technician is primarily responsible for the efficient diagnosis, repair, and replacement of general automotive parts and accessories. A successful Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle. A Technician will conduct a wide variety of diagnoses and repairs; including but not limited to brakes, drivability, emissions, steering and suspension, electrical, state safety and emissions testing, maintenance services, HVAC, starting and charging, and major engine. This position has been designated as a safety-sensitive position.

Requirements

• High school diploma or equivalent required
• Minimum of 6 months' experience as a certified technician or mechanic and four ASE's (Brakes & Steering and Suspension, plus two ASE's from the following: A1 Engine Repair, A6 Electrical, A7 HVAC, A8 Engine Performance, L1 Advanced Engine Performance) are required
• Ability to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram (merchandising) instructions or technical procedures
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in diagram form and deal with several abstract and concrete variables
• Strong customer service skills
• Strong verbal communication skills
• Ability to work Days, Nights, Holidays and Weekends

Nice To Haves

• Additional ASE's are strongly encouraged
• ASE equivalent certifications may be considered as part of the qualification process

Responsibilities

• Diagnosing and repairing a customer's vehicle
• Caring for the vehicle while it is being repaired and properly securing it after the repair is completed
• Adhering to a "do it right the first time" philosophy
• Maintaining a 90% minimum productivity performance level
• Complying with company policies and procedures, loss prevention, safety, and environmental codes and ordinances
• Ensuring training completions are maintained at 100%
• Being a resource regarding technical matters related to installation and proper application of parts and accessories, while also providing accurate and effective direction, advice and assistance to service advisors, other technicians, commercial, retail and parts associates
• Focusing on customer needs, and drive the service center's performance with the highest degree of integrity and trust
• Maintaining technical capabilities to ensure proficient use of service equipment and maintain certification status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees