Technician Team Lead

Penske Automotive Group • Greenwich, CT

3d

About The Position

Mercedes Benz of Greenwich, a Penske Automotive Group dealership, is looking for a motivated and hard-working Technician Team Lead to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Technician Team Lead provides direction, leadership, and technical expertise to all other shop personnel. This position is primarily responsible for directing the work activities of other employees to meet production and quality goals established by management while maintaining their own Technician productivity levels.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Ability to assist in effectively hire personnel required to meet departmental and organizational goals
• Ability to manage, discipline and terminate personnel as required to meet departmental and organizational goals
• Ability to effectively lead a team to achieve departmental and organizational goals
• Strong organization skills and ability to multi-task
• Proficient with Microsoft applications
• Time Management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Exceptional attention to detail
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others
• Exceptional attention to detail
• Works well in a team environment
• Able to work with a diverse group of people and be a positive influence on departmental morale
• High school diploma or equivalent. Two to three years' service experience or equivalent combination of education and experience.

Nice To Haves

• Previous Technician experience
• Bachelor's degree (B.A.) from four-year college or university
• Three to six years related experience and/or training; or equivalent combination of education and experience
• ASE Master Certification
• ASE Certification

Responsibilities

• Ensure our customers have an excellent service experience at every step along their service journey.
• Ensure the team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED