Technician Supervisor

VCA Animal Hospitals•Albuquerque, NM

84d•$26 - $36•Hybrid

About The Position

VCA Veterinary Care Animal Hospital and Referral Center is seeking a highly experienced Veterinary Technician to join our leadership team as a Veterinary Technician Supervisor. Location: 8850 Holly Ave NE, Suite K, Albuquerque, NM 87122 Schedule: 4 x 10s, weekends as needed Salary: $26-36, $1.50/hour with shift differential for 7 pm-7 am Under direction from the Hospital Administrator & Medical Director, the Veterinary Technician Supervisor performs a wide range of difficult-to-complex technical & administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective day-to-day business operations. The applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, be detail-oriented, have the ability to multitask, and demonstrate an understanding of the importance of high-quality medicine and customer service. The schedule for this position will be based on the needs of the business. The supervisor will have a flexible schedule to ensure coverage, which includes days, overnights, weekends, and holidays if applicable. VCA Vet Care is a well-established, hybrid hospital located in Albuquerque, New Mexico. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Requirements

Excellent knowledge of veterinary medicine, client service, and communication center operations.
Strong organizational skills.
Strong client relations and interpersonal skills.
Intermediate to expert computer skills.
Excellent oral and written communication skills.
Strong supervisory skills.
Self-starter and team player.
Ability to lift up to 40 pounds.

Nice To Haves

2 years of supervisory experience preferred.
2 years of experience in the veterinary field preferred.

Responsibilities

All day-to-day veterinary technician duties.
Implementing department policies and procedures.
Scheduling staff and conducting team meetings.
Accurately handling and recording controlled drugs.
Record keeping.
Facility maintenance.
Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of technical & client service for the organization.
Assist the Hospital Manager with day-to-day operations.
Resolve informal client complaints, maintain and report on these issues to the hospital manager.
Responsible for the efficient day-to-day running of the back of the hospital to include the enforcement of policies, procedures, and protocols.
Identify and provide recommendations for potential problems, non-routine situations, workflow processes, and technical & client service needs to the hospital manager.
Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
Coach employees and direct reports.
Assist in the development and delivery of employee evaluations for the technical staff with the hospital manager.
Assist in the development, implementation, and maintenance of reporting tools and queries needed to manage the business.
Handle the communication of financial information to clients and doctors.
Act as a liaison between the technical staff, doctors, and client service representatives.