Technician, Site Services

Medicus IT•New York, NY

9h•$30 - $35•Onsite

About The Position

This role is designated 100% onsite with a Medicus IT health care client in the New York, NY area. The tech will also support several satellite locations, so ability to travel within the New York City region on a daily basis is required. In this role you will be an initial point of contact for resolving or triaging client requests and providing a world class client experience daily. You will leverage Medicus resources when appropriate to ensure that more complex client issues are resolved in a timely manner using our standard escalations process. You will be this client's hero!! If this opportunity excites you, we want to talk to you!

Requirements

Associates degree in technology related field OR equivalent combination of education and work experience
A minimum of 3+ years of experience as an IT Support Engineer or similar role, working in Microsoft Environments
Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
Knowledge of VMWare, Citrix, VPN and Terminal Services
Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
Excellent problem solving and client relationship skills
Excellent verbal and written communication skills
Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.
Alignment with Medicus IT’s core values of Doing the Right Thing, Taking Ownership and Delivering Results, Cultivating Positivity and Encouraging Improvement and Innovation

Nice To Haves

Strong preference for candidate with a valid state driver’s license for travel among client sites. Company car provided.
Preference will be given to local candidates that live near the client locations / in the communities they serve.
Preferred certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent
MSP specific experience strongly desired
Complete other technical and professional development as outlined in development plan

Responsibilities

Deliver an excellent customer experience in all interactions
Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
Work with vendor representatives to resolve software and hardware issues
Install and/or upgrade Microsoft Windows Server Operating Systems
Perform advanced virus, malware and ransomware mediation
Provide professional quality server room cable management
Responsible for creating and maintaining high quality, detailed documentation
Resolve backup issues and perform restore testing
Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
Work with client to harden security posture through policy and advanced technologies according to Medicus IT standards and processes
Communicate with client as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing MIT Min a professional manner
Perform on-site technical and customer service support, to include:
Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
Performs scheduled maintenance and repairs of clients’ technical systems and equipment
Network switch and server room cable management
Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and MIT
Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in MIT policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
Follow Medicus IT’s defined processes, policies, service delivery standards
Travel among 12 client sites within the NYC area.
All other duties assigned