Technician, Service

Comfort First Heating & Cooling LLC•Powells Point, NC

53d

About The Position

SUMMARY: Diagnose/troubleshoot HVAC/R equipment, building comfort, energy efficiency, and related problems. Present options and pricing to customers. Complete approved repairs/improvements in a timely manner.

Requirements

3-5 years minimum experience Service Technician
EPA certified for all R22 & 410A Systems
Ability to lift and carry hermetic compressors up to five ton capacity
Valid driver’s license
Drug Free
Clean driving and criminal records as required by state laws for home service companies and by company insurance carrier(s)
Ability to troubleshoot and provide repairs at the service technician level
Ability to follow controls/wiring schematic
Ability to braze/solder/weld
Standard technician tools
Neat, clean, professional appearance

Responsibilities

Troubleshoot HVAC/R equipment, building comfort, energy efficiency, and related problems
Present findings and options to customers, providing advise as needed/requested
Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide
Clean equipment/work area
Ensure complete customer satisfaction upon completion of work
Complete all paperwork required by management
Collect for work performed
Maintain truck inventory
Keep assigned service vehicle organized and clean
Track vehicle maintenance and alert management when maintenance is necessary
Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call
Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
Provide customers with information on new equipment when repairs exceed $300 and/or existing equipment exceeds 10 years of age
Perform maintenance work if needed
Identify and suggest opportunities for quality and cost improvements
Adhere to home warranty companies expectations by adhering to average tickets and quality requirements
Other duties as needed