Technician, Quality Assurance

Danaher Corporation • Cincinnati, OH

1d • $28 - $31 • Remote

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Mammotome, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Mammotome, our expertise and compassion for breast care makes us the indispensable partner to physicians, clinicians and patients. Our drive for developing innovative technology is rivaled only by our compassion for the people we serve, from the clinicians and surgeons who demand consistently precise solutions, to the patients and families seeking peace of mind. When you join our company, you join in the fight against breast cancer. Working at Mammotome means you will have the opportunity to collaborate with a diverse, hardworking, high-performing team committed to improving patient outcomes. As a trusted leader in breast cancer diagnostics, we invite you to join us and support products you can feel passionate about! Learn about the Danaher Business System which makes everything possible. The Technician, Quality Assurance plays a critical role in Mammotome’s Post‑Market Surveillance program by supporting complaint intake, documentation, and regulatory compliance activities. This role contributes directly to product quality, patient safety, and adherence to global regulatory requirements. The Complaint Technician partners closely with Quality Assurance, Regulatory Affairs, Engineering, and Commercial teams to ensure complaints are accurately recorded, evaluated, and processed in accordance with established quality system procedures. This position reports to the Manager, Complaints and Vigilance, is part of the Quality Assurance / Post‑Market Surveillance organization, and will be fully remote. In this role, you will have the opportunity to: Perform end‑to‑end complaint intake activities, including initial assessment, documentation, routing, and accurate record maintenance in the electronic complaint management system to ensure data integrity and traceability. Collect and verify product, usage, and event details from customers, Sales, and internal stakeholders to support thorough complaint investigations and regulatory reporting, maintaining complete, audit‑ready files. Generate routine complaint metrics and summaries to inform trend analysis and support ongoing Quality review activities

Requirements

• High School Diploma or GED
• Minimum of 1 year of experience in Quality, Manufacturing, Customer Service, or another regulated business environment
• Proven ability to work within regulated quality environments, including applying GMP and ISO requirements, using electronic documentation/quality systems and complaint management tools, and accurately documenting technical information in compliance with procedures and timelines.
• Ability to travel up to 5%, domestically or internationally, as needed
• Ability to perform essential job functions in a standard office or home‑office environment, with reasonable accommodation

Nice To Haves

• Medical device, diagnostics, or other FDA‑regulated industries
• Post‑market surveillance, complaint handling, or regulatory reporting activities

Responsibilities

• Perform end‑to‑end complaint intake activities, including initial assessment, documentation, routing, and accurate record maintenance in the electronic complaint management system to ensure data integrity and traceability.
• Collect and verify product, usage, and event details from customers, Sales, and internal stakeholders to support thorough complaint investigations and regulatory reporting, maintaining complete, audit‑ready files.
• Generate routine complaint metrics and summaries to inform trend analysis and support ongoing Quality review activities

Benefits

• Mammotome, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
• Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• Check out our benefits at Danaher Benefits Info.
• This job is also eligible for bonus/incentive pay.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees