Technician, Network Operations

Pilot Company•Knoxville, TN

About The Position

The purpose of this job is to provide support for all store networks and all store primary and secondary wide area network (WAN) connections Ensure store networks and networked store devices remain on-line 24/7/365; minimize downtime by working with internet service providers(ISPs) to facilitate repairs as quickly as possible Plan, evaluate, install, and reconfigure hardware and software element of network Provide ongoing monitoring of network activities Isolate and resolve routine network problems and issues Collaborate with internal and external service users and providers to resolve network performance and reliability issues Facilitate communication between ISPs and local exchange companies(LECs) Assist in rolling out projects for Security, Server, and Network teams; support internal projects as needed Support distribution level campus network; provide VPN support Program network equipment Create and edit, with oversight, active directory account for new users including employees, contractors, and vendors Participate in training provided by Infrastructure Support level II’s Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned

Requirements

High school diploma or equivalent certification required
Entry level network knowledge required

Nice To Haves

Associate degree in computer science or network related field preferred
CCNA, A+, or Network + certifications preferred
Cisco command line (CLI) experience preferred
Service Now experience preferred

Responsibilities

Provide support for all store networks and all store primary and secondary wide area network (WAN) connections
Ensure store networks and networked store devices remain on-line 24/7/365; minimize downtime by working with internet service providers(ISPs) to facilitate repairs as quickly as possible
Plan, evaluate, install, and reconfigure hardware and software element of network
Provide ongoing monitoring of network activities
Isolate and resolve routine network problems and issues
Collaborate with internal and external service users and providers to resolve network performance and reliability issues
Facilitate communication between ISPs and local exchange companies(LECs)
Assist in rolling out projects for Security, Server, and Network teams; support internal projects as needed
Support distribution level campus network; provide VPN support
Program network equipment
Create and edit, with oversight, active directory account for new users including employees, contractors, and vendors
Participate in training provided by Infrastructure Support level II’s
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned